Network Engagement Manager

Calex is a specialist training and consultancy organisation contracted to several market-leading automotive manufacturers. We are currently seeking to recruit a Network Engagement Manager to join the team at the Volkswagen Group National Learning Centre (NLC ) in Milton Keynes (Wymbush). We work with all VWUK brands (Audi, VW, VWCV, Seat, Škoda and CUPRA, Trade Parts and Accredited Repair Centres) to deliver training to drive network retailer business performance.
The successful candidate will be responsible for devising our network engagement strategy and deploying operational activity to build investor/retailer relationships, helping them maximise utilisation of the NLC services to develop their employees to drive performance. This involves the functional management of three high profile customer-facing teams, Training and Development Specialists, Network Engagement Analysts and Delegate Support Co-ordinators. They will also work collaboratively with the wider customer experience team and Volkswagen Group teams on co-ordinated activity to supporting bridging compliance gaps and deliver new initiatives. You will coordinate the Network Engagement analyst team to deploy data and insight to report and forecast on our performance, identify opportunity and risk and prioritise engagement with under qualified Investor Groups. Your focus will be on improving the Volkswagen Group Network qualification percentage, achieving the contractual target of successful qualifications and course utilisation and provide high quality and timely responses to requests for assistance from the network.
Key Responsibilities
You will, in collaboration with the brand, develop and maintain annual plans of engagement activity across all qualification pathways to ensure a coordinated and effective delivery of the activity to drive successful qualifications and maximise course utilisation.
You will initiate analysis of investor feedback and performance data to identify opportunities and risks and take the necessary actions to address underperformance or highlight opportunity. You will create and maintain a performance forecast, distributed to all relevant stakeholders. You will identify requirements for reporting and recommend reports to be built into our business intelligence tool for the wider use of internal teams.
Undertake ad hoc scenario-based re-planning activity in response to changing business needs
To drive our network engagement measures, you will devise, plan and monitor a structured investor and retailer review plan for the Specialist team to deploy that ensures centrally documented actions and follow up and measures of success.
You will plan and execute the activity of the Training and Development Specialist team to drive network engagement with a structured visit plan for investors and retailers.
You will manage the Senior Delegate Support Coordinator to plan and execute the activity of the Delegate Support team to react to changing requirements for handling inbound contact and administration tasks and supporting the wider network engagement team.
You will work with training and planning teams to input requirements into the scheduling of relevant courses to achieve qualification targets as well as overseeing targeting activity to drive course utilisation to agreed targets, flagging risk and working with training and scheduling teams to maximise utilisation of resource.
You will assume people management of the entire Network Engagement team, carrying out regular one-to-ones, performance appraisals, coaching, mentoring and developing according to their training needs.
You will work alongside the Brand Partners and Brand and Communications team to support internal stakeholder management and communication and provide operational support for communications activity that drives network contact.
You will provide support, guidance and coaching to the entire team ensuring that activities are effective and efficient and ensure that all administration is logged and saved according to audit standards.
You will foster relations with our largest investors to maximise the effectiveness of the Investor Engagement strategy and quality check contact reports and training action plans to ensure clear accountability and measurements of effectiveness.
You will build and maintain excellent relationships with the wider customer experience team and Brand teams to drive engagement, support business initiatives and provide insight on network engagement.
Attend monthly and quarterly brand meetings providing team updates and sharing network insights.
Work with the Brand to link the office based and field-based teams, promote continuous communication, lead combined team meetings and monitor united team performance.
About You
Proven experience of preparing strategy, operational planning and execution to deliver business results
Proven experience of the ability to influence senior stakeholders
Highly adaptable with high resilience and an advocate for change
Proven experience of strong people management skills in a similar B2B account management / sales environment
Commercial awareness, critical thinking and ability to make decisions and implement at pace
Highly numerate with experience of performance analysis, scenario planning and forecasting as well as creation of data driven strategic planning
Excellence in devising reporting through excel and BI tools
Self-motivated and results driven
Confidence to make informed decisions
Confidence to challenge the status quo and have the resilience to be challenged
Effective communication skills
Excellent organisational skills
Desired but not essential
Understanding/experience of motor trade retail
Understanding/experience of learning & development service provision
Calex Values
Caring & Supportive
Open & Honest
Welcoming & Inclusive
Collaborative & Inspiring
Enjoyable & Rewarding
Flexible & Adaptable
Accountable & Reliable
Healthy & Sustainable
If, like us, you strongly believe in learning that impacts personal and business performance, we’d love to hear from you.
To apply, please provide a full and up to date copy of your CV together with a covering letter detailing the skills you have that make you suitable for this role.
Salary & Benefits
Up to £47,500.00 dependent on experience plus a car or car allowance of £328 per month (£3,936 per year).
25 Days Paid Annual Leave. Calex Employee Benefits Package (inc. High Street Discounts, Online GP, Welfare Scheme).
Pre-employment Checks
Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.
Employment
The successful candidate will be employed by Calex UK (www.calexuk.com). Calex are a specialist automotive training provider and provide training staff and expertise including Trainers, Developers, Digital Learning Experts, and Administrators to Volkswagen Group UK. The successful candidate will join an established team, at the VWG National Learning Centre in Milton Keynes.
Place of Work
VWG National Learning Centre, Wymbush, Milton Keynes.
We currently operate hybrid working with at least 60% of time in the National Learning Centre with the opportunity to work up to 40% remotely. Time spent in the office may change.
There will also be times when it may be necessary to work from alternative locations, e.g. VWG facilities and retailers, and other sites as necessary to perform the role.
Closing date: Monday 6 May 2024
Unfortunately, we cannot respond to everyone. If you have not heard back from us with 14 days your application will not have been successful.
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