Neighbourhood Housing Officer

My client is looking for a Neighbourhood Housing Officer to start in this busy team based in South London. The roles are for a minimum of 3 months up to 12 months. Duties and responsibilities:
To deal with tenant and leaseholder enquiries regarding matters relating to their tenancy and lease in line with the organisation s policies and procedures. To manage low level anti-social behaviour (ASB) in the neighbourhood ensuring that incidents of ASB are resolved quickly and efficiently To deal with tenancy breaches and take appropriate action where necessary. To carry out regular estate inspections ensuring that residents are involved and standards are maintained within the organisation s Performance Indicators
Work with residents and other departments to identify estate improvements in the neighbourhoods To undertake tenancy audits and where necessary take appropriate legal action to recover any properties where the legitimate tenant is not residing in the property.
To manage tenancy changes to include, assignments, successions name changes etc. To provide advice and support to vulnerable residents to enable them to sustain their tenancy. To support and work with resident groups to help them influence the way in which services are delivered to their neighbourhoods Communicate effectively with colleagues to support service delivery using a range of methods including in person, by telephone, via electronic communication etc. To work in partnership and communicate effectively with external agencies, partners, and stakeholders to effectively manage tenancies and neighbourhoods To ensure that Safeguarding is observed whilst carrying out your duties. To provide periodic reports which may include basic statistical information. To be aware of external support agencies and have the ability to effectively sign post residents to appropriate service providers to help them sustain their tenancy.
To be able to work alone; visiting residents in their home while observing the organisations lone working procedures. To investigate and resolve complaints in accordance with the Organisation s policies and procedures Identify opportunities for service improvements and make recommendations where appropriate
Please send your CV to Wayne Molsher in the first instance.
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