Neighbourhood Housing Officer x2 - Neighbourhood Services

Temporary Neighbourhood Housing Officer x2 - Neighbourhood Services
Reference no: Gateshead 1000547214925294
Pay Rate: £15.43 per hour PAYE
35-37 Monday to Friday, normal working hours
This opening assignment is for 2-3 months
City: GATESHEAD
Vehicle and Drivers licence essential
Deliver a comprehensive, customer focused and responsive tenancy and estate management service to sustain tenancies. Supporting tenants and helping to create safe and clean sustainable neighbourhoods.
Key Responsibilities
Proactively manage a cross tenure patch of properties, including properties managed on behalf of other landlords, providing customer focussed services in line with the company’s service standards and values.
Become the key local contact for tenants, providing appropriate support and early intervention to sustain tenancies and maximise income.
Work with vulnerable tenants, making appropriate referrals and liaising with partners and services to develop and monitor support plans.
Carry out a range of visits to ensure tenancies are sustained and properties are kept in good condition.
Provide customers with appropriate housing advice and where necessary carry out home visits to assist the rehousing process; this includes visits to approve mutual exchanges and registration of transfers.
Proactively manage and investigate reports of nuisance and ASB to prevent escalation. Take appropriate action in each case, working in partnership with other services and agencies to seek a positive resolution.
Undertake reviews of fixed term and introductory tenancies.
Provide a responsive estate management service to ensure a clean, safe and sustainable environment, reporting and tackling environmental issues daily.
Carry out scheduled inspections to support and compliment the daily identification of issues on estates and communal areas.
Liaise with customers, other services, councillors and a range of partners, on occasion this will mean working outside of normal working hours.
NB: Please feel free to apply to us direct via ##### by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles
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