Navigator and Admin Lead - Community Diagnostic Centres

Are you passionate about excellent customer service experience for patients and would you like to make a difference for local communities? The Community Diagnostic Centres at Ely and Wisbech are open to address the growing demand for diagnostics and to make healthcare more accessible to local people. The aim of the Navigator role is to lead and deliver the diagnostic elements of optimal patient pathways, helping to ensure the individual needs of the patient are supported and that care is built around those needs as well as a better, more personalised diagnostic experience for patients. You will ensure diagnostic standards are adhered to, and every effort is taken to achieve minimum waiting times for appointments improving quality and communication. As Admin Lead, you will be responsible for the management of the administrative team and act as role model communicating in an effective and empathetic way with patients, colleagues and the public in general. You will act as a champion for patient safety, operational effectiveness and quality as well as an ambassador for the Trust's values ensuring exceptional healthcare for patients. You will be required to travel between the 2 sites with Ely being the main location. If this sounds exciting and like the opportunity you have been waiting, we want to hear from you! Get in touch to discuss further.Main duties of the jobLead on the co-ordination of all patient pathways through the Ely and Wisbech CDCs and manage the CDC Admin team. Optimisation of capacity and flexibility to achieve 6 week Diagnostic Pathway, 28 day cancer pathway, Faster Diagnosis Standards, Elective Planned and Urgent Pathways. Maintain a broad understanding of the diagnostics and associated administration pathways delivered at the CDCs and acute sites, and be the single point of contact for service managers and administrators. Act as a patient advocate and facilitator in order to resolve issues and barriers to accessing services. Attend regular meetings with CDC Service Managers and service users to inform service improvement and group learning.About usOur Trust Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 12000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population. CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.Job descriptionJob responsibilitiesPlease see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying. This vacancy will close at midnight on the 24th April 2024. Interviews are due to be held on the 2nd May 2024. Benefits to you We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered. We welcome applications from the Armed Forces.Person SpecificationQualificationsEssential
Educated to degree level or NVQ level 4 or equivalent. Customer Service/ Business Admin /ITQ or equivalent professional experience. Team leader/management qualification.
ExperienceEssential
Previous experience of working in NHS or medical setting in an admin/customer service role. Evidence of previous experience working in diagnostic services. Evidence of staff management experience in a complex office environment, including recruitment and selection, induction, appraisals, and sickness management. Demonstrable experience of transformation and change management, including motivating and engaging team members through a change process. Prioritising, planning and organising own and others tasks. Experience of developing documents, SOPs, training programmes, presentations and contribution to policies. Experience of dealing with difficult situations and confrontations. Experience of holding others to account to deliver on agreed tasks and objectives.
Desirable
Previous service management experience. Project co-ordination and project management experience, including process analysis and redesign.
KnowledgeEssential
Confidentiality and data protection processes and procedures including storing and safeguarding confidential documents. Understanding Diagnostic services and terminology, including key issues, guidelines and pathways. Understanding of NHS targets and priorities. Good working knowledge of office procedures and all Microsoft office packages.
Desirable
Knowledge of workforce information systems. Understanding of achieving service improvement. Understanding project management. Understanding of quality standards.
SkillsEssential
Evidence of working with multi-disciplinary staff across a diverse professional organisation to specify solutions to support the successful delivery of the service. Evidence of working with multi-disciplinary staff across a diverse professional organisation to specify solutions to support the successful delivery of the service. Strong interpersonal and customer-facing skills, able to build good relationships and manage stakeholders expectations. Ability to exercise sound judgement, maintain discretion, be proactive and use initiative. Accepts responsibility and accountability for own work and can define the responsibilities of others. Leadership skills and acting as a role/mentor to others. Ability to organise and manage own time and others to keep to schedule and deadlines. Ability to collect, analyse and present complex data, showing attention to detail and accuracy. Ability to review, analyse, design and improve systems and processes to support efficient patient pathways. Excellent IT skills - ability to use Microsoft office applications . Willing to take on/learn new skills. Shows respect for others' feelings, views and circumstances.
Desirable
Ability to work with budgets. Ability to requisition general stock. Excellent IT skills including Trust systems including Epic, ERS, CHEQS, QSIS, Oracle, and Healthroster.
Additional RequirementsEssential
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Employer detailsEmployer nameCambridge University Hospital NHS Foundation TrustAddressEly Community Diagnostics Centre-Division B Lynn Road Ely CB6 1DNAny attachments will be accessible after you click to apply. 180-B-245126-RE
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