National Account Manager

National Account Manager
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Job Title: National Account Manager
Travel: To client sites and company locations
Reporting to: Head Of Sales
Position Overview:
We are seeking a dedicated and experienced National Account Manager to manage a number of our top strategic accounts. This role plays a crucial part in managing and nurturing our relationships with our strategic and growth customers. The role will be to manage a % of our top 100 accounts, responsible for the growth of the revenue number aligned to those accounts, growing the relationships and also delivering and maintaining services of new business and ensuring our clients receive innovative, resilient, and viable telecommunications services.
As a subject matter expert, you will have significant experience of working to deliver ISP services to SME/B2B customers. With extensive experience working in collaborative teams across sales, technical, engineering, and operations, you will be customer facing and confident working directly with top tier customers, including the ability to articulate commercial offerings with professionalism and enthusiasm.
Your key responsibilities will include:
Customer relationship management, building and maintaining strong, collaborative relationships with key accounts.
Commercial account development, strategically managing customers, identifying growth opportunities and developing plans to expand the partnership.
Product knowledge, possess an understanding of the product and service offerings and effectively communicate the value to customers. Escalations to solutions architecture, developing tailored solutions that align with customer objectives, budgets and constraints, detailing any assumptions.
Proposal development, creating comprehensive and compelling proposal, which may include technical specifications, pricing and potential implementation timelines.
Interface across teams, articulating customer requirement ensuring smooth transition from through delivery lifecycle.
Qualifications and Requirements:
Proven experience in partner management, account management, or business development within the telecoms sector.
Track record of preparing solutions and costs to meet customer expectations within budgets.
Knowledge of telecom technologies, including Wireless, Broadband, VoIP, Cloud services, and Network infrastructure.
Excellent communication and presentation skills.
Ability to translate technical concepts into non-technical language for clients.
Ability to build and maintain relationships with partners and clients.
Exceptional problem-solving abilities and attention to detail.
Customer-focused mindset with a passion for delivering exceptional service.
Results-driven with a track record of meeting or exceeding targets.
Ability to develop effective working relationships across internal and external stakeholders.
Self-motivated and capable of working independently or as part of a team.
UK driver's license and willingness to travel to customer sites as needed.
Why Join?
Opportunity to work with cutting-edge telecom technologies in a dynamic industry.
Collaborative and supportive work environment.
Career growth and development opportunities.
If you are a proactive individual with a passion for helping customers thrive through innovation, we invite you to apply to join our team.