Motor Claims Triage Handler

I am working with an Insurance Client based in Norwich, who are looking for a Motor Claims Triage Handler.

The role is full time, to start ASAP and will run for 3-6 months initially with initially potential to extend or go permanent.

The role is Hybrid offering 50/50 after initial training for 1st week or until fully up to speed and offers £13.14 per hour plus Holiday Pay.

Role Overview

These roles are required as there is a need to keep BAU moving. A pilot has been done on a smaller scale to provide proof of concept.

Description

These roles are similar to a switchboard - they will direct the calls to the correct area of the business - to enhance the customer experience and save customers bouncing around the system and reduce e calls call demand into the fulfilment team.
The calls are an average of 2 mins - approx. 100 per day. - the person must understand the customer demand and direct the customers to the correct area.
There will be a set of questions (tool) to direct the calls - this tool is being built and will tell the person which demand is directed to which route.
The person will also be required to demand capture to so the call data can be analysed.
Must have excellent communication skills/ customer service and empathy and the ability to utilise the system.
There are no data protection questions asked at this stage as this will be verified by the end team.
The initial training is for 1 week - planned for w/c 10th June 2024

Please only apply for this post if you have all the essential skills as mentioned above and available to start work on no more than a week's notice.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free