Motor Claims Support Advisor

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Motor Claims Support Advisor
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locations
Birmingham
time type
Full time
posted on
Posted 5 Days Ago
job requisition id
R-16120
About Us
Direct Line Group is one of the top tier motor, home and small business insurers in the UK and home to some of the nation’s best-known brands: Direct Line, Churchill, Privilege, Green Flag and NIG. Our mission is to make insurance easier and better value for customers.We currently have an exciting opportunities to join our Birmingham based Motor Fulfilment team as a
Motor Claims Support Advisor , on full-time and permanent basis. Purpose of Role
Our Motor Claims Support Advisors provide support and manage the external engineers (motor field) team’s workload by being responsible for arranging inspections of vehicles following a motor claim. Playing a pivotal role in our customers experience, our Liaisons ensure we are utilising our engineering field force effectively by organising efficient routes, whilst providing high levels of customer service. Responsible for fulfilling the total loss journey by ensuring speedy payments to customers and making sure all systems are correctly updated. This is a role which is constantly evolving to meet the business needs and to provide our customers with a first class service.
Key Accountabilities Achieve / exceed key customer metrics, ensuring the customer experience is at the heart of everything we do, treating customers fairly at all times.Handle inspection requests which consist of: Low Speed Impact / Credit Hire and Without Prejudice inspections. Lead, develop and use appropriate judgement to deliver excellent performance, in line with the Direct Line Group values and strategyEnsure the best use of your resource to meet customer demands and achieve business Service Level Agreement’sControl and manage the operational costsIdentify, own and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts, ensuring opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards. What we are looking for: Excellent customer service skillsA strong communicator – both verbal and writtenExcellent organisational skillsTeam playerAbility to work well under pressureAbility to learn new skills whilst working in a fast-paced environmentContract: Permanent Hours:
35 hours (Monday – Friday, 9am-5pm) Location:
Birmingham (Livery Street) Hybrid Working: 2 days a week in the office Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!)Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year!50% off home, motor and pet insuranceFree travel insurance and Green Flag breakdown coverElectric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient wayBuy-as-you-earn share schemeEmployee discounts and cashback Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.#LI-Hybrid #LI-PK1
About UsWith well-known brands including Direct Line, Churchill and Green Flag, we’re proud to be one of the UK’s leading general insurers. We’ve been helping people carry on with their lives since the 1980s, giving them the peace of mind to focus on the future. After 40 years of innovation we’re still leading the way, providing evolving products and services that are just what people need. Our business is full of talented individuals, each bringing their own strengths, skills and ideas. We work together, to be brilliant for millions of customers every single day.Join us, in a career that empowers you to be the best you can be – and to be yourself. Your input matters here. So, whatever you do, we’ll encourage you to own it. To spot opportunities, speak out and make things happen. Our vision is for a world where insurance is personal, inclusive and a force for good. And you can help us make that a reality. Because when we work together, we can all achieve great things. Together, we’re one of a kind.
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