Motor Claims Handler

Join our dynamic and collaborative Claims team as a Motor Claims Handler!The Role:We are on the lookout for skilled and seasoned experts to join our fast-paced Motor Claims team, where you will take responsibility for handling a portfolio of Motor Claims from first notification to settlement.You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.This is an excellent opportunity if you have Motor Claims experience and are looking to progress your personal development and are seeking a more collaborative working environment. You will also be working for a company that boasts a very people centric culture / approach to work.Responsibilities:As a Claims Handler You will be managing Motor Claims ensuring service standards are met and/or exceededKeep an efficient diary system for all claims, ensuring claims are chased as requiredDevelop and maintain a full understanding of ActurisAs required, provide the broking department and clients with claims information and reports as requiredEnsure complexed claims are handled as per the group proceduresAcknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claimProduce claims MI/claims reports when requiredAttend client meetings and present claims information when requiredResponsible to undertake any other duties as requested by management on an ad-hoc basisYou will ensure personal CPD is managed and kept up to date by keeping skills and knowledge current Experience:To excel in this role, you’ll need Robust Commercial Motor Insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims proceduresMust be passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologiesActuris system knowledge (desirable not essential), being able to use MS Excel, MS word and OutlookCert CII, or working towards this or keen to undertake the qualification in the futureHighly organised and have great time managementExcellent communication skills both verbally and written
Further information
As well as a competitive salary we offer the following benefits - Hybrid working with 3 days in the office and 2 days WFHCompetitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salaryCompany pension schemeEnhanced maternity and paternity leave packagesA flexible benefits package which allows you to add additional benefits to your overall packageOur benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many moreReferral schemes Discounted rates on PIB productsWe offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much moreWe also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choosePIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career developmentBeing a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charityPIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.
Why Work For Us?We are proud of our success and growth and have been recognised for many industry awards across our business.
If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you.
PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-212 994
#J-18808-Ljbffr