Motor Claims Handler

Motor Claims Handler
Burton on Trent
Up to £26,000 per annum (DOE)
Monday to Friday between the hours of 08:00 - 18:00 (37.5 hours per week)
Permanent Opportunity
IMMEDIATE START AVAILABLE!
The Company:
Our client is located in modern offices based in Burton. They provide assistance and support when you need it most. With a modular approach to incident management, their fully integrated service is designed to remove complex processes and administrative burden providing first class customer service throughout, whilst ensuring that the overall cost of claims is controlled at all times.
They are now looking for an enthusiastic and customer service driven individual to join their team within the Claims department.
Benefits:
Free onsite parking
28 days holiday allowance (including bank holidays)
Your birthday off if on a weekday
Death in service
Company pension
Internal training opportunities
Career progression
Job Overview:
As a Motor Claims Handler you will be responsible for dealing with all aspects of motor claims. You will be required to negotiate settlements on all elements of third-party property damage claims, as well as dealing with all potential losses that arise on behalf of our clients who have suffered a loss as a result of an incident/accident. You will work closely with our clients in-house engineers and operations teams and will have a good eye for detail and any fraudulent indicators that need to be escalated and investigated.
You will manage a case load of claims from new notification to completion, including a full liability and fraud assessment. You will utilise our clients claims system ensuring accurate notes are made and diary management is up to date.
Job Responsibilities:
Handling third party motor claims from claims notification through to claims settlement
Carry out a full liability assessment on each claim
Investigate all claims for possible fraud
Investigate and monitor developments on all claims taking a pro-active approach
Provide excellent customer service at all times to drivers and clients
Ensure service level agreements are adhered to
Requirements:
Min 1 years' experience working within motor claims is essential.
Flexible working attitude, be able to work independently at home or in the office
Good time management
Knowledge of GTA and liability case law
Strong negotiation skills
Knowledge of CPR (Civil Procedure Rules) and its protocols is desired
Excellent telephone manner and communication skills
Excellent skills in negotiation to manage quantum and liability disputes
Excellent attention to detail, grammar, punctuation and spelling
IT knowledge required in Excel, Outlook, and Word as a minimum.
Proactive approach to work and will work on own initiative
If you have not heard from us within 48 hours, then please assume you have been unsuccessful on this occasion.
This role is being advertised by Kenect Professional who are acting as an Employment Agency regarding this vacancy.