Mortgage Consultant

Would you love to join a company that offers a clear career pathway in mortgage advice?
We are currently looking for a Mortgage Consultant to join our Direct Mortgage department, based at our Cobalt Office near Newcastle.
When you join as a Mortgage Consultant you will have the opportunity to later develop into the next roles on our career pathway which include a Multi Skilled Mortgage Consultant and a Senior Mortgage Consultant and receive the training and support you need along the way.
About the role:
As a Mortgage Consultant you will be the voice of Leeds Building Society, providing specialist advice and guidance on our products, whilst meeting all FCA/PRA regulatory requirements. You will provide expert advice to support existing customers looking to switch to a new mortgage product and/or manage their existing mortgage.
The role is a telephone-based position in which you will be required to build rapport, trust, and relationships with your customers to enable you to provide an advised recommendation based on the customers' needs and circumstances. You'll also need to document information in a clear and accurate manner.
What will you bring to the role?
We're looking for someone who can demonstrate:
Full CeMAP (or equivalent) - essential
Previous experience of giving Mortgage Advice to customers looking to switch to a new mortgage product and/or manage their existing mortgage - essential
Excellent organisational skills and the ability to effectively manage multiple sources of information
A proven track record in achieving objectives and performance measures
Excellent written and verbal communication skills
What do we offer you?
We offer a competitive rewards package including:
A generous colleague bonus up to 12%
Matched pension contributions up to 10%
26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days per annum
Colleague Mortgage and Saver products
Development opportunities
2 volunteering days per year
Our friendly, supportive culture will help you be the best you can be — now and in the future.
Why choose Leeds Building Society?
Our business is centred around community, people and society. We are a truly Purpose-led organisation and we're embarking on an exciting period of transformation which is guided by our strong foundations and financial security. We love to give our colleagues the opportunity to thrive, encouraging them to take on challenges that meet the needs of our current and future members.
Our colleagues are at the heart of everything we do and we're extremely proud of our Inclusive Employers Gold accreditation in 2023 and our three-star Best Companies accreditation in 2022 which recognises our ‘world-class' levels of engagement.
Leeds Building Society is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please contact us.
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