Modern Workplace Consultant

Modern Work Place Consultant – Desktop, Group Policy, Active Directory, InTune, Windows 10, Office365 – Hybrid with Client Engagement and visits.
My client is an expanding Cloud based Managed Service Provider of IT Solutions.
Due to an expanding client base they require an Modern Workplace Consultant / Systems Engineer to join the support services team
Role
Provide support and proactive maintenance applications (patching, updating, deploying)
Support 3rd Party software that integrates into the Worksite DMS and other tools
Manage and maintain MDM (Mobile Device Management) and SCCM (System Centre Configuration Manager) platforms and services
Manage and maintain Group Policy
Troubleshoot and fix Software application related issues
Provide 3rd Line Support to the Helpdesk Team
Escalation of incidents to suppliers – building long-term service relations with suppliers
Advising and training the service desk to independently support applications support shift left priorities
Independently undertake projects to upgrade systems provided by 3rd Parties
Manage and maintain the portfolio of Applications and Software updates via SCCM
Maintain Desktop Image Testing and release cycles ensuring that the firm is protected from threats
Frequent vendor updates are prepared for and managed appropriately
Profile
Excellent knowledge of Microsoft technologies such as Office 365 and Windows 10
Good working knowledge of Group Policy
Experience of working with Active Directory
Indepth Knowledge of SCCM and Microsoft InTune
Managed Service Experience
Good team-working, organisational and time management skills
An understanding of ITIL is preferable
Ability to communicate effectively – both over the phone and face-to-face, within the team and with customers – having a collaborative and open approach is important
Strong customer service skills
Excellent attention to detail
Able to work well under pressure and to meet deadlines
Strong people skills are also a must as this role will have direct end client contact.
This role will be home based with occasional need to visit client site.
If you are looking for a role and a company which will challenge your skill-set and give you the opportunity to learn the latest technologies from recognised industry experts, this would be the ideal role.
Send your CV in the first instance for more information and a confidential chat.
To apply, please submit your CV by clicking on the relevant links. If successful you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this 2nd
Line Support role, if you do not hear from us within this time you should presume your application has been unsuccessful on this occasion.
Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.
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