Mission Critical Operations Manager

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Mission Critical Operations Manager Apply
locations
Home Based
Slough
time type
Full time
posted on
Posted Yesterday
job requisition id
JR_10024546
At ALD Automotive | LeasePlan, we are always asking What's next in mobility.Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together!We are looking for someone to take ownership of the operations onboarding process for mission critical vehicles and the day-day relationships with the maintenance suppliers, account management teams and key customers.The right candidate will have experience of:ensuring maximum customer confidence through owning the onboarding and operation set up process and supplier management in addition toensuring customer’s go lives and initial deployment are managed through a smooth transition and set up via strong supplier managementIn return we are offering a salary of up to £55,000 depending on experience, in addition to a great benefits package such as a bonus scheme and a choice of flexible benefits.Role SpecificCore RoleSupport customers and internal/external stakeholders to transition into LeasePlan operations smoothly and effectively with minimal disruption.Ensure vehicles are maintained and managed to agreed KIs/SLAs and fit customer requirements.Manage suppliers to ensure successful operational knowledge and ownership are embedded.Support the Operations directorate team with knowledge and data to drive ownership and accountability.Identify network requirements and opportunities and work with customer and supplier to set up.Preparation of vehicle ‘operations and compliance portfolio’ for handover to Technical / in-life teams.Building trust and confidence with customers and commercial teams.SME for new Mission Critical Operations within LPUK, up to date with operations elements of customer contracts.Relationship ManagementManage the onboarding process and checks with suppliers and any 3rd party associated service providers.Support Tender & Implementation teams for new opportunities where operational management is requiredEnsuring regular communication with Commercial, Operations and CS&Q in relation to client specific requirements.Financial ControlIdentify network and RMT costs with cost reduction plans shared.Ensuring CV, CS&Q and Account Management teams are aware of issues relating to deployment, supply management and fleet related issues.Reporting & Systems (including Service Level Agreements - ‘SLAs’)Manage all activity through a supplier system (or equivalent), setting and maintaining clear milestones, actions and accountabilityEnsuring accurate forecasting, planning and documentation is shared and up to date.Meet all agreed SLA’s and Key Performance Indicators (KPI’s) linked to operational management.Maintenance of full accurate customer records in accordance with GDPR requirements.Delivering Great ServiceArrange regular update meetings with suppliers and clients to track progress of fleet operations, specifically RMT.Continuous supplier managementKeep abreast of fleet market conditions and specific industry changes.Qualifications and Experience Required Evidence of fleet industry knowledge
Experience in fleet and/or operations management management
Degree or relevant experience in complex fleet management/logistics
CPC holder, O Licence holder
Experience in supplier & client relationship management
Fluent in business English language - written and verbal Good level of knowledge and experience of customer and fleet processKnowledge of working in a Fleet and Commercial environment.Experience of working in teams and managing stakeholders.Ability to work independently.Working knowledge of core Microsoft applications (Word and Excel).Smartsheet experience an advantage but willingness to learn quickly is essentialAbility to attend client & supplier meetingsCurrent driving licenceStrong & confident communicator at all levelsConfidence in working across numerous departmentsTeam playerStrong customer & supplier management skillsWhy ALD Automotive |
LeasePlan?
With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At ALD Automotive | LeasePlan, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.*ALD Automotive | LeasePlan will rebrand to Ayvens across all 44 countries by 2025.
About UsWith over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.At ALD Automotive | LeasePlan, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. *ALD Automotive | LeasePlan will rebrand to Ayvens across all 44 countries by 2025.
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