Mid-Tier Customer Success Manager

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Help us help the world agree faster.
Juro has big ambitions: to become the go-to platform for agreeing and managing contracts globally. And we'll need a lot of help doing it .
Legal tech is on the rise, with Goldman Sachs estimating that
44% of legal tasks can be automated
with generative AI. With the brand we have built and the agility of early stage we are well placed to capture this opportunity.
We've been successfully serving companies in the mid-market with our all-in-one contract automation platform for some time now.
To continue serving this group to the highest standard, we're looking for our next Customer Success Manager to take ownership of a portfolio of customer accounts split across mid-market and enterprise.
Your mission is to
make Juro’s customers successful by proactively solving their problems with contract automation.
That means being a trusted advisor, voice and source of guidance while identifying opportunities to help customers expand their use of our platform.
Success for you means:
Demonstrating customer value over the course of the customer lifecycle — your role is to essentially
speed up the time it takes for customers to see tangible business value (40%)
Maintaining excellent relationships
— developing and maintaining relationships across the key customer stakeholders - be that senior, program executors, or other cross functional partners that also use Juro (30%)
Meet our Customer Success team's
net dollar retention target
by securing renewals and expansion in a portfolio of medium-touch accounts (30%)
If you’re someone who wants to work for a vibrant, successful tech company but worry that most companies with “unicorn” ambitions are…
chaotic (= immature operation and prone to over-hiring)
fragile (= high cash burn and no profitability)
volatile (= vulnerable to market swings and layoffs)
…and therefore often not conducive to building a sustainable career foundation,
you should consider Juro . Here’s why (click the
️ to reveal more information):
Work in a tech company that practices
sustainable growth .
Make an impact in a scaleup with strong growth prospects.
Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box.So if you think you have what it takes but don't meet every single bullet point above,
please still get in touch . We'd love to have a chat and see if you could be a great fit.
We look for people whose approach to work aligns with our
Values & behaviours
. For this role especially, we value:
Prioritization:
You can deal successfully with a volume of 50-70 accounts, focusing on what's most important. ( Love The Details )
Growth mindset:
You understand customers on a deep level to identify expansion (cross/upsell) opportunities to help grow mid tier accounts to enterprise. ( Be More Human )
Data-driven problem solving:
You can correctly identify problems a customer has and take steps to address them. ( Strive to Deliver )
On top of that, you have been part of a journey where:
You have ca. 4 years* in a results-driven, equally strategic or client facing role at a high-growth, venture-backed B2B SaaS company.
You nurtured a portfolio of 30-80 mid-market customer accounts.
You worked with accounts between $30-300k in annual contract value.
You have a track record of strong gross and net renewal numbers in your portfolio.
You’re confident consistently identifying and nurturing customer relationshops.
* What you did is more important than how long you did it. While this range is an orientation for you to understand what 'senior' means to us, we still want to hear from you if you think you have what it takes but don't quite meet this number.
Meet the team Reporting into Josephine (Head of Customer Success), you will join a team of 10 individual contributors and 2 managers led by Jacq (VP Customer Success).
CS is segmented into 3 pillars – CS Management and Account Management (led by Josephine) and Implementation/Services (led by Sharen, Head of Implementation).
Josephine
(she/her),Head of Customer Success (your manager)
What do you offer in terms of career growth?
What perks/benefits do you offer?
What's the culture like?
Do you offer flexible working?
Can I work from overseas?
From when are you looking to fill this role?
My question isn't answered here!
Note
: We perform background checks on all roles, and we partner with a third-party provider to do so. Juro's background checks will be carried out by
Zinc
. For more information about how and why we do this, email #####.
Our mission Juro’s intelligent contract automation platform is on its way to de-throning desktop tools as the paradigm for collaborating on legal documentation around the world.
We're open to remote applicants within the UK.
Still not sure if this is for you? Have a look at
our public handbook
and
careers page
to find answers on topics such as career progression, inclusion, the interview process, benefits and more.
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