Microsoft D365 CE (Field Service) Lead Consultant - EMEA

HCL Technologies' Microsoft Business Applications Practice (MBAP) is seeking a Microsoft D365 CE (Field Service) Lead Consultant to join their award-winning and growing team. The Microsoft D365 CE Lead Consultant will work with the client business users to gather requirements and with HCL’s Microsoft CE team of Architects, Consultants, Developers, and Testers for the solution delivery.
The ideal candidate will have solid experience gained working on Microsoft Dynamics CE implementation projects and will have good knowledge of implementation lifecycles from end-to-end. A confident communicator and a good coordinator whilst being able to handle stakeholders at all levels within an organisation, you should have experience of managing teams of consultants and will be used to owning elements of the functional design and delivery.
Essential Functions
Design and configure D365 CRM/CE and Field Service solutions to meet client needs.
Proactively contribute to the CE practice; to deliver accelerators and enhance methodology and tooling around the delivery of CE projects, to deliver efficiencies, repeatability or create strategic differentiation to other implementation partners
Evaluate and understand business processes and prepare detailed business requirements and process maps
Analyse client requirements and objectives to determine how software can best meet clients’ requirement and objectives
Convert Customer requirements to functional specifications and functional design document
Configure, test, and demonstrate all aspects and processes within D365 CE
Convert Customer requirements to functional specifications and functional design documents
Participate in handling System Acceptance Testing, System Integration Testing, End User Training, UAT, Cutover and Go Live#
Create and lead on functional and solution design and specification documents
Create detailed project scope documents for the customer, which includes both estimates for the tasks that will be completed and the project schedule in Microsoft Project
Interact with project and programme managers to manage, report and mitigate risks and issues
Lead functional workshops with customers, document requirements, and design appropriate solutions
Work with the Education Team to deliver and create super users and end users training, as needed
Assist technical consultants with architecting D365 CE or xRM system, related customisations, and reports to model the client’s organisational processes
Lead and deliver internal sessions on best practices and new functionality and features
Advise customers on best practices for CRM processes and user interface components
Work effectively with the sales team on delivering tender response documents, estimates and customer demonstrations
Domain skills and experience in one of the following industries is an advantage – Financial Services, Public Sector/Government, Housing, Education, and Healthcare
Qualifications and Skills
· Expert knowledge of Field Service
· Ability to balance short-term demands while maintaining the long-term vision needed to guide a customer through the implementation process
· Ability to lead functional teams within multiple projects with both onshore and offshore resources
· Hands-on experience with multi-phase, global, enterprise-wide Dynamics 365 enterprise with focus on presales/business development as well as engagement delivery
· Industry leading breadth knowledge of subject area and have demonstrated analysis and communication skills connecting technology and business problems
· Ability to act as a lead and able to demonstrate clear approach to methodology as well as functional capabilities
· Experience in at least 4 of the following modules, Sales, Service, Marketing, Social Engagement, USD, PSA, Field Service, CRM Gamification, and/or MS Portals
· Excellent communicator with ability to operate within cross functional team
· Ability to work with junior team members both in a project and practice context
· Expected to be flexible with time and capable of working in a process-oriented environment
· Extensive professional experience within an IT consultancy environment
· Extensive hands-on experience as either a CE functional lead and/or CE senior functional consultant
· Experience across multiple end-to-end full life cycle implementations of Dynamics 365
· Experience with SharePoint integration with CE
· Exposure to Azure DevOps or other similar enterprise planning and delivery tools
· Excellent client facing skills e.g. verbal, client demonstrations, deliver training at all levels of within an organization
· Advanced use of Microsoft Project, Excel, Word, Azure DevOps, SharePoint, and Visio
· Ability to work on Agile/Waterfall project delivery
· Excellent understanding of Microsoft Flow, PowerApps, CDM, and PowerBI
· CE Certifications required
HCL Technologies is an Equal Opportunity Employer. Applicants receive consideration for employment regardless of their race, colour, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.