Microsoft Cloud Solutions Engineer

Job Title: Microsoft Cloud Solutions Engineer
Responsible to: Director of Technology
Our Values
Our business is values centric. We look to engage, motivate, and reward our team through living and benefiting from the values, and in turn, taking that benefit to our clients. We promote a culture that is collaborative, engaging, focussed on teamwork and fun, and we do this, whilst producing the highest quality services and solutions for our clients.
We have five values that we hold at the heart of our business, they are:
Create unrivalled experiences
Never be afraid to be different
Be better today than we were yesterday
Cultivate integrity
Be empathetic
At Stridon, values are not just words, they are intentions, and they are actions. We support all our team members to thrive in this environment and expect everyone to be accountable to our values, and one another.
Job Purpose
The font of all knowledge in the Microsoft Solutions discipline, this role is for a specialist in Microsoft technologies, covering both Azure and M365 services as well as infrastructure solutions. Responsible for making sure that deployment, roll out and delivery is everything our client expects, and represents Stridon in the best possible light. This role focusses on ensuring our clients experience on a day-to-day basis is the best it can possibly be, and the outcome delivered is in line with the Stridon values.
The successful candidate will bring an enthusiastic, vivacious attitude towards technology and its application in bringing positive change to people’s lives, with an ardent desire for continued learning and skills development, with a laser-like focus on service and delivering an unbeatable customer experience.
Key Duties and Responsibilities
Lead the deployment of all Microsoft professional services projects and ongoing programmes across the Stridon client base including:
Azure services
Microsoft 365 services
Infrastructure
Cyber security
Identity Management
Application
To be the subject matter expert on all matters related to Microsoft Solutions including Azure, M365 and Windows Server related services across the Stridon infrastructure
Responsible for deployment, configuring, and management of deliverables across all client solution implementations including ADDS, Certificates, Certificate Authorities, DNS, DHCP, DFS, File System, Group Policy, Radius, Exchange, SharePoint, Federation, Web Services and SQL
Provide subject matter expertise and manage Stridon internal applications
Manage Remote Management and Monitoring tools to respond to and remediate problems where they have been escalated
Deploy vulnerability management tools such as Microsoft Defender to scan for and remediate vulnerabilities across client infrastructure
Provide expertise and mentoring to Managed Services engineers in problem management of Microsoft solutions and service-related incident
Operate to defined SLA, OLA and KPI models, in alignment with ITIL best practice and client commitments
Oversee development and maintenance of documentation and knowledge management tools for both client and internal systems and processes, using designated documentation tools such as IT Glue and Lucid Chart
Management of productivity and management tools to ensure time is managed, recorded, and utilised to set Stridon KPIs
Operate as part of the out of hours on-call rota to respond to ticket escalation and system alerts as required
Skill Set and Experience
Configuration, management, and deployment expertise across a broad range of technologies, which should include a mix of:
Microsoft technology stack (Windows Server, Exchange, SQL, Active Directory)
Microsoft Azure IaaS and PaaS architecture
Microsoft Office 365
VMware and Hyper-V virtualisation
Storage technologies (Pure Storage desirable)
Veeam Backup and Replication and Zerto
Networking concepts (LAN/WAN/Routing/Firewalling)
Citrix Virtual Apps, Desktops and ADC
PowerShell and other scripting languages
Active Directory Federation Services
Experience with ConnectWise Manage / Automate or equivalent MSP tools
A good understanding of cyber security best practice. Any knowledge of frameworks such as Cyber Essentials, CIS Control or ISO27001 desirable
Knowledge of ITSM
Desirable Certifications
Administrator Associate
Designing Microsoft Azure Infrastructure Solutions
Virtual Desktop Specialty
Microsoft 365 Administrator Expert
VCP
Personal Attributes
Strong organisational skills, detail-oriented, and ability to handle multiple and everchanging priorities in a dynamic support environment
Excellent verbal and written communication skills
Excellent time management skills including scheduling and critical date management
Passion for technology and how it can be used to generate positive change and improvement
Desire for continued learning and skills development
An outgoing and engaging personality with an attitude that can mirror our “Whatever it takes” mantra
Benefits
Competitive salary based on experience and qualifications.
25 days holiday
Performance-based incentives.
Non-contributory pensions scheme (8% by company)
Perkbox
Aviva Life and Health Insurance (Critical illness, Income Protection & Life Insurance)
Full on the job training and support.
Fun working environment and culture
Great opportunity for advancement
There is a degree of flexibility around the hours of work, but the company requires 5 days per week Monday to Friday
Office location in Shoreditch, London with hybrid working arrangements available
Note : this job description is not exhaustive and may be added to or changed to from time-to-time following discussion and consultation with the post holder and line manager.