Meter Support Advisor

Meter Support Advisor Reports to:
Meter Support Supervisor Role Type:
Permanent Location:
Belfast We are looking for a detail orientated and highly motivated candidate to deliver excellent customer service within a small busy team at our Belfast office, based near the Titanic Quarter. You will be first point of contact for all Calor domestic and commercial customers throughout Ireland who have a gas meter installed at their property and will be responsible for exceeding expectations across all our customer touch points during their lifetime with Calor. Main responsibilities:
Provide clear, informative, and expert advice in relation to all aspect of the metered service with a confident and positive attitude. Resolve problems to customer’s satisfaction in a timely fashion and ensure root cause has been identified and communicated to relevant department for corrective action. Acquire and accurately capture and update all necessary customer information. Ensure that all admin and reporting is conducted to strict deadlines and in accordance with the required processes and procedures. Must be a team player and willing to support other team members in tasks with an enthusiastic and approachable attitude. Manage calls relating to customer queries in a professional and efficient manner. Any other ad hoc duties which may involve direct contact with other departments
The person: Consistently achieve performance targets and standards relating to productivity, schedule adherence, turnaround times and quality. Strong administrator, proficient in Microsoft Office and CRM with the ability to multitask Two years relevant customer service experience with a proven track record Excellent phone manner and the ability to resolve assigned queries in relation to customer accounts, services and bills within the agreed service levels of the department. Ability to work effectively using own initiative, good planning and organisation skills. Must demonstrate strong verbal and written communication skills with a focus on attention to detail. Ability to work under pressure and manage priorities.
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