Meetings & Events Delegate Manager

Job Title Delegate Manager
Brand WRG
Location UK: London or Manchester
Reporting to Project Director
Direct report(s) None
A bit about the role …
You will work with one of our main pharmaceutical clients, organising and co-ordinating the logistics of registration, travel, transfers and accommodation to provide a delegate experience.
This role, which includes national and international travel, will support the Project Manager and designated team in the delivery of the delegate management experience, both pre, on-site and post event. This role can be based in either our Manchester or London offices.
By being responsible for the delegate experience you will work on a range of meetings and events including investigator meetings, advisory boards, congresses, conferences, gala dinners, sales meetings and KOL meetings.
We offer an enhanced benefits package including private healthcare.
What will you do …
Delegate and Database Management:
Set-up and administer event websites. Including collation and inputting of delegate details
Manage the invitation and attendee management process including meeting registration, air travel, housing and ground transportation
Manage delegate requests and communicate programme and logistical information
Manage attendee communications and associated timelines
Ensure Project Manager is up to date with all aspects of delegate arrangements throughout the course of the programme
Manage housing lists based on delegate information and cross-referencing data sources
Use client-oriented systems where applicable
Ensure all business for delegate management and communication are met for each programme
Ensure Project Manager has current database reports, including travel, housing and ground transportation, for client meetings and project management
Produce signage, badges, on-site manuals and other documentation
Order currency, uniforms, mobile phones, laptops and other on-site equipment
On-site attendance at events
Help with selection of venues and production of event proposals
Client Liaison and Development:
Setting-up and maintenance of client files from confirmation of event to completion and evaluation
Manage client communications and associated timelines
Manage client requests and communicate programme and logistical information
Foster the development of your client account by managing delegate relationships through operational delivery
Financial Management:
Deliver financial aspects of events following company processes
Help with identification and documentation of cost avoidance / saving measures
Comply with company and client invoicing processes
Help with scope management
Help prepare budgets and final reconciliations within agreed timelines
What do you need to have …
Event management or delegate management experience
Client liaison skills
Team motivator and professional team member
A focus on accuracy, consistency and dedicated to customer service
Working knowledge of Microsoft Office Suite
Work within a team
With enthusiasm in abundance, you will be organised
The flexibility to travel overseas
A bit about us ….
WRG is a global experience agency who specialise in creating experiences that inspire the lasting change the world needs. Across live, virtual and hybrid events and environments, we create 1,400+ experiences around the world each year for organisations solving the world's biggest challenges.
Inizio Engage XD (formerly known as The Creative Engagement Group) is an unusually shaped communications group that creates experiences that inspire lasting change. We partner with clients to provide employee engagement, learning and training solutions, scientific engagement and capability building, all underpinned by applied behavioural science. We engage internal and external audiences through the delivery of live and virtual experiences, film, digital, and immersive content.
Our family of brands is made up of: Ashfield Event Experiences, WRG and Nazare.
Inizio Engage is a strategic, commercial and creative engagement partner that specialises in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science and technology to provide custom engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes.
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