Maternity Digital Support Assistant

Employer
Blackpool Teaching Hospitals NHS Foundation Trust
Employer type
NHS
Site
Blackpool Teaching Hospitals NHS Foundation Trust
Town
Blackpool
Salary
£25,147 - £27,596 per annum
Salary period
Yearly
Closing
08/05/2024 23:59
Maternity Digital Support AssistantNHS AfC: Band 4Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people.We have three main hospitals providing acute services to around 330,000 local residents. The organisation also provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. Plus, we provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year. We employ over 7000 people from 68 different countries.We welcome and encourage application from anyone with protected characteristics, as well as supporting reservists and Veterans who are looking for a rewarding and challenging career within the NHS.Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining healthy home-life balance. Working patterns such as: part time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored.Job overviewThis is an exciting new role and the post holder will maintain, develop and promote the maternity digital electronic patient record (EPR) system and will play an important role in ensuring it is optimised to promote quality of care and meet developing needs of the service.The post holder will support the Digital Midwife to ensure the EPR system fully supports all aspects of the maternity pathway. The post holder will work alongside clinical colleagues and other stakeholders to review the current and future clinical information requirements and the systems in place.The post holder will assist in the production and delivery of eLearning, training videos and end user training for service users and colleagues.Main duties of the jobAn opportunity has arisen for a suitable candidate to join our busy maternity team to provide support to the Digital Midwife and wider maternity team in ensuring maternity data is accurate and reliable.You will identify areas where data quality needs improvement, assisting with new datacapture processes and ensure any errors are corrected.You will support day to day with our EPR system within maternity, ensuring optimal support and function across the unit. Including support with data and accountmanagement of the system, pulling data and reports.You will be motivated, enthusiastic, with excellent communication skills and able to work effectively as part of a team. The maintenance of patient confidentiality and excellent customer care skills are essential for this role.Working for our organisationBlackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.As one of the United Kingdom’s largest coastal resort, Blackpool has plenty to offer its residents – it’s not just a good place to work; it’s a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.We recommend that all individuals employed in patient facing roles, or those located on a ward or department where patients receive a service should be fully vaccinated against COVID-19.Detailed job description and main responsibilitiesCommunication and relationships Engage with service users and other members of the public when required to support their interactions with the maternity digital system including use of the system and new developments. Act as a key contact for communication with the maternity teams using the system and co-ordinating local communication between teams, the system provider, service users and other stakeholders.Provide feedback to all users of the system on all developments of the system.Good communication and working relationships with all Maternity Services colleague and users within the Trust.Ability to liaise with suppliers and the Trust IT team, passing on complex information and updating the maternity team as appropriate.Liaise with managers/leads within the Trust to understand service operations and operational requirements, for example: links with Pathology, Pharmacy, Imaging, and Information Governance.Communicate and engage with all colleagues to facilitate collection of accurate data.Negotiate priorities regarding reporting and development of reporting.Present information to relevant Boards/meetings when required.Support negotiations with system provider agreeing fault priorities, determining the impact on business as usual and assessing the importance of a system problem and negotiate response times with end users.Be able to use tact and diplomacy with colleagues when identifying user errors.Produce colleague updates newsletter/communications with system changes and developments.Knowledge, training and experienceAssist in the development of Standard Operating Procedures governing data management and reporting.Support database design and set-up as required to facilitate activity in Maternity Services.High level of effective communication skills.Assist in project process mapping sessions, create process maps and other project documentation.Creation and deployment of new eLearning and training videos for a range of systems.Facilitate end user training, using a range of methods including in the classroom and 1-1.Be a contact for training, maintenance, and support for EPRs, clinical systems, Microsoft Office and other applications.Effective creation and maintenance of Microsoft documents including reports, minutes, forms, tables, spreadsheets, SOP’s etc. Support in managing and organising the SOP process and liaison with colleagues to ensure documents are within review periods and up to date.Ensure an effective handover to other EPR Services colleague and midwives (e.g. Training Team and Application Specialists) by providing appropriate training and technical documentation.Analysis, planning and organisingMaintain data quality by working with users of the system and ensure that the correct data fields are completed to meet local and national reporting requirements.Supporting data validation processes required to support national, regional, and local Maternity data submissions.To develop a comprehensive understanding of data validation and the necessary submissions for maternity services. Including the Maternity Services Data Set (MSDS), Clinical Negligence Scheme for Trusts (CNST), Northwest Coast Strategic Clinical Networks (NWSCN).Data quality improvement of EPR, report monitoring. Supporting the resolution process by developing communications and escalating identified issues. To support the EPR programme to implement new ways of working and demonstrate a growth mind-set to enhance the change management process.Participate in audit processes.The role requires a very high level of concentration and exceptional attention to detail.ResponsibilitySupport Maternity Services in the implementation of regional and national policies and service developments.Utilise performance data analysis to inform plans for business growth and development.Advise and make proposals to the maternity service on any changes to working practices within area of specialismWorking conditionsThere will be a requirement to spend prolonged periods using a VDU and keyboard and there is a requirement for advanced keyboard skills for inputting and manipulating data for a range of computer databases.Rare exposure to distressing and emotional circumstances.Work flexibly.Responsibility for Policy/Service Development Support Maternity Services in the implementation of regional and national policies and service developments. Utilise performance data analysis to inform plans for business growth and development.Advise and make proposals to the maternity service on any changes to working practices within area of specialism.Personal and Professional DevelopmentTake every reasonable opportunity to maintain and improve professional knowledge and competence.Participate in personal objective setting and review, including the creation of a personal development plan and the Trust’s appraisal process.Learning new software and systems to a high level to produce technical and end user documents for the service and trust.Person specificationEducation and QualificationsGrade C/5 (or above) in Maths and EnglishKnowledge and expertise acquired through degree or equivalent experience in IT related subjectEvidence of ongoing professional developmentExperience and KnowledgePrevious experience in a similar roleExperience of working in and with multidisciplinary teams and responding to competing demandsGood interpersonal and communication skills and the ability to work as part of a team and operate effectively in a multidisciplinary environmentSelf-motivated with genuine interest in subject matter, having the ability to communicate enthusiastically and persuasively about the potential for information and data to transform healthcare to all types of colleaguesExperience of NHS digital/IT systemsCommunicating and negotiating with external agenciesExperience of providing training to a wide range of colleaguesExperienced in the creation of training materialsSkills and AbilityAbility to find solutions to the demands of differing usersExcellent verbal and written communication skillsAble to work flexibly across geographical locationsThe ability to prioritise own time and workload whilst ensuring delivery of targets set out by line managerThe ability to manage own activities to ensure minimal disruption to Trust service users and provide feedback to line manager where appropriateExcellent attention to detail and accuracyExcellent interpersonal skills including the ability to communicate effectively via written and verbal methodsExperience of working autonomouslyInvolvement in taking and creating meeting minutes and following up actions.Proficient in the use of Microsoft applicationsKnowledge of NHS and healthcare terminologyPersonal QualitiesAbility to work collaboratively with colleagues to promote and develop service improvement, and the continued development of the systemAble to work autonomously, using own initiative, manage own workload and prioritiseMature and confident manner capable of negotiating and influencing clinical and managerial colleaguesAbility to work well within a busy and pressured environmentExcellent communication and engagement skillsAny invitation to interview will be sent to the email account stated on your application form.If the role you have applied for requires a Disclosure and Barring Services (DBS) check we will administer this as part of your pre-employment checks. Please note, you will be required to repay the cost on appointment. This will be collected via a salary deduction. You can choose whether to pay this over 1-3 months from your salary or as a one-off payment on commencement in post. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £22.00, Standard DBS check £22.00 and Enhanced DBS check £42.00.You are encouraged where possible, to register for the DBS update service. This is an annual registration fee of £13. By registering for the update service you will not have the additional cost of repeated disclosures.Should you withdraw your application, you may be required to reimburse the cost of the DBS check.DBS checks remain free of charge for volunteer positions.By submitting an application for this vacancy you are confirming your agreement to the above in the event you are successfully appointed.The DBS Code of Practice can be accessedhere .Please ensure that you read the Person Specification attached below as your application will be judged against this.Please note that every effort will be made to keep the vacancy live until published closing date, though there may be instances where such interest is generated, that for administrative reasons the post may close earlier.Please note that in line with national NHS guidelines this Trust operates a strict non-smoking policy. Members of staff are not permitted to smoke on Trust premises or grounds at any time nor take breaks during working hours for the purposes of smoking.The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert.Employer certification / accreditation badgesThis post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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