Marketplaces Associate Account Director

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We're on the lookout for an Associate Marketplaces Account Director to join our Marketplaces team at our Stockton HQ or Newcastle City Centre office!
The Associate Marketplaces Account Director will manage a portfolio of clients, working with them on marketplace strategy and growth across multiple marketplaces, including Amazon and eBay. The right candidate will have a keen interest in helping sellers expand across third party platforms, incorporating content writing, CRO and creative skills tailored to each marketplace's best practices.
By utilising the latest 'best in class' technology and leveraging partnerships to drive excellence the Marketplaces Account Director will put the client first reacting and adapting when required with a strategic mindset.
Strategy and impeccable execution are key to the role, ensuring that clients benefit from the Marketplace service and have a clear and transparent view of the work carried out.
Overall responsibility for client portfolio and client relationships
Overall responsibility for client portfolio retention and happiness, measured by NPS & CSAT
Maintain the highest standards of marketplace best practices and implementation of strategy
Continuously strive to produce the highest results for Visualsoft clients via marketplaces
Coach, mentor and train other Visualsoft staff members to produce the highest quality work for clients
Constantly strive to improve and maintain processes and procedure documents
Identify and execute client training relating to Amazon and eBay platforms and best practices
Develop the service offering to maintain best-in-class standard
Responsible for the commercial growth of the client portfolio using marketplaces
Identify and assist with sales opportunities within your portfolio
Handle and prepare sales documentation and sales pitches within your portfolio
Lead, speak and engage at external events and conferences
Maintain expert knowledge at the forefront of marketplaces
Stay up to date with emerging tech and trends
Requirements
Extensive proven experience either agency or client-side, specialising in marketplaces (Amazon or eBay most desirable)
Proven expertise in external marketplace platforms and tools, analytics, forecasting and measurement
Experience in building and executing marketplace strategies, whether in-house or for clients
Working to tight deadlines as a team and as an individual
Client-facing experience
Client meeting experience and proven strategy presentation skills
Analytical and data driven
Confident in both written and spoken communication with the ability to present to, and engage, audiences
Great organisation skills, accuracy and attention to detail
Be able to work as part of a team as well as using own initiative
'Self-motivated' with an ability to demonstrate a can-do approach
Displayed creation and direction of client strategies where you can prove results
Accountable for both client and overall performance, highlighting ways to enhance both and act on underperformance
Desirable (but not essential!)
Experience in other digital media channels
Confidence using the Google Suite
Keep in mind that you don't have to check off every box. You can acquire the knowledge right here at VS!
Benefits
Competitive basic salary with great progression options
Unlimited paid holidays - yes that's not a typo!
Hybrid working
Great working environments; our Stockton on Tees and Manchester workspaces are also dog-friendly
A high-performance MacBook
Health Assured Employee Assistance Programme
Free eye tests and flu jabs
VS Perks, have a monthly treat on us; from Amazon vouchers, PlayStation credits, ASOS, H&M to Just Eat, there's something for everyone!
Free breakfast, fruit, hot and cold drinks and protein shakes
Friday afternoon drinks to wind down for the weekend
Pension scheme to help you save for the future
Cycle to work scheme
Discounts across our brands
Regular team social events
Training & development
So if you think you've got what it takes to join one of the UK's leading eCommerce providers, we'd love to hear from you.
A little formality... by applying you implicitly consent to us processing your data for review for this vacancy only.
Talent Hunter Referral Bounty - £250
Help us find the right talent to join our team, and get a handsome reward in return. It couldn't be easier - if you know someone who could be an ideal candidate, either refer them directly to us or simply ask them to include your details as the reference when they apply. If they land the job with us as a direct result of your referral, you get the bounty!
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Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspectives.
We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.
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