Marketing and Communications Officer

Bringing ideas, imagination, creativity and knowledge to enrich lives and build thriving communities JobsThank you for your interest in Libraries Unlimited, an independent staff and community owned organisation.About Libraries UnlimitedLibraries Unlimited is an independent charity running the library service in Devon and Torbay, and a range of other services including; one FabLab, and 3 Business and Intellectual Property Centres. We have approximately 380 members of staff working across our multiple locations. We are also an Arts Council England (ACE) National Portfolio Organisation (NPO), expanding our services to include high-quality arts and cultural events and activities for our users. We have an ambitious vision to grow and develop our organisation, our people and our services. We firmly believe that great libraries have a huge, positive impact on the lives of individuals and communities and we are committed to developing our new organisation to have an even bigger impact in local communities in the future. Our staff are critical to ensuring that our libraries continue to have maximum impact, and you could be part of this.We currently have the following vacancies:Customer Service Assistant (REF: CGF001)Salary: £5,318.47 pro rata’d (£23,151 per annum)Hours: 8.5 hours per week (see working pattern below)Location: Chagford LibraryClosing date: 9am on Monday 22nd April 2024Interview date: week commencing 29th April 2024 Working Pattern Tuesday: 2:45pm – 5:15pmFriday: 9:15am – 12:45pmSaturday 10:15am – 12:45pmWe are looking for a Customer Service Assistant to deliver an excellent, friendly, proactive and responsive service to our customers, ensuring the best possible customer experience for all of those using Chagford library. This is an exciting opportunity to help create a welcoming environment which offers a compelling experience for new library customers, whilst also sustaining use by existing customers.This is a frontline role and will involve working to develop and deliver excellent services and activities and customer care on a day-to-day basis.As a Customer Service Assistant, you will be involved in planning and running activities, supporting customers frontline with queries, providing IT assistance, fundraising and promoting all that library services have to offer. If you love being creative, planning events and activities and working in a customer focused role, this could be the perfect role for you!Services at Chagford Library are delivered by a lone working member of staff who is supported by a Supervisor based at Okehampton Library.For an informal conversation about the role please contact Carole Cornwall, Library Supervisor on 01837 52805 or email ##### & Communications Officer (Job ref: MCO001)Salary: £25,000-£28,000 per annum (depending on experience)Hours: 37 hours per week, Monday – FridayLocation: Hybrid working – Exeter Library and homeClosing date: 9am, Monday 22 nd
April 2024Interview date: Wednesday 1 st
May 2024, via Microsoft Teams meetingWe’re one of Devon’s biggest charities operating across 54 permanent locations delivering vital services to local communities.We’re looking to recruit a dynamic and passionate Marketing and Communications professional who will work as part of a busy team, and work with colleagues across Libraries Unlimited, to ensure our charity and associated business ventures are known, valued and well supported. Please download the application pack for further details.Marketing & Communications Officer – BIPC Devon (Job ref: MCO002)Salary: £25,000-£28,000 per annum (depending on experience)Hours: 37 hours per week, Monday – FridayContract: Fixed-term/Secondment until 28th February 2025Location: Hybrid working – Teignmouth or Newton Abbot Library, and homeClosing date: 9am, Monday 22 nd
April 2024Interview date: Friday 26th April 2024Business and IP Centre Devon is part of Libraries Unlimited, the charity responsible for running the library service in Devon and Torbay. We believe in the power of libraries to enrich people’s lives and build thriving communities, and our business support services play a crucial role in raising aspirations and supporting the local Devon economy.We’re looking for an experienced marketing professional to develop, implement and contribute to the delivery of the communications and marketing strategy for BIPC Devon, helping to build the charity’s reputation as a provider of high-quality business support services.Reporting to the Business Support Manager, you’ll take the lead on a range of marketing projects, delivering high-quality, integrated, creative and flexible marketing campaigns, materials and activities to engage potential and existing customers in the range of business support services available through BIPC Devon.What you’ll bring to Libraries Unlimited:Previous experience in communications and/or marketing, with experience of delivering campaigns, co-ordinating design and print for marketing materials, event marketing and brand developmentUp-to-date knowledge of the fundamentals of marketing theory and best practiceExcellent written and verbal communication skills with ability to adapt to differing audiences and situationsStrong interpersonal skills, with ability to build strong relationships with a variety of different stakeholdersAbility to make decisions, multi-task and prioritise workload, and take the initiativeExcellent organisational skills, including being able to meet deadlinesIdeally, a Level 4 professional marketing or public relations qualification, or equivalent experienceSince October 2020, BIPC Devon has supported the creation of over 500 new businesses and over 550 new jobs across the county. This is an exciting opportunity to join our team and help to build our reputation as a provider of business support services and ensure we can continue to make an impact in our communities.Due to grant funding, this role is offered on a fixed-term basis until 28 th
February 2025. Secondment opportunities for internal candidates will also be considered.Health & Wellbeing Development Manager (Job ref: HWM002)Salary: £36,772 per annumHours: 37 hours per week, Monday – FridayLocation: Hybrid working – Exeter Library and homeClosing date: 9am, Monday 22 nd
April 2024Interview date: 1st and/or 2nd May 2024, TBCDo you have the energy, experience and vision to develop and deliver a range of new approaches, projects and partnerships to improve health and wellbeing outcomes across Devon and Torbay? If so, we may have a role for you at Libraries Unlimited.We are looking for an ambitious and dynamic Health and Wellbeing Development Manager to join our charity and shape our strategy and service offers. You will have a track record of successful strategic leadership and the ability to inspire, motivate and enable others to deliver improved outcomes for individuals and communities through projects and service developments.We are looking for a collaborative team player to:Establish a strong network of partners across health and care services and social impact organisations, scaling up our alliances to create a significant impact.Identify income streams, develop funding bids and opportunities to diversify our wellbeing offer and increase our reach and impact.Work with our fundraising, volunteering, marketing and library teams to successfully introduce and embed a range of projects and transformational programmes.Ensure our health & wellbeing, information & digital offers and employability services are inclusive and celebrate diversityLibraries Unlimited is an innovative, sustainable, high performing independent charity, which runs 54 libraries across Devon and Torbay. You will part of team reporting to our Head of Library Service and Customer Experience as part of a wider leadership team.We have an ambitious vision to grow and develop our organisation, our people and our services in line with our 5 year strategy. We firmly believe that great libraries enrich lives and build communities, and we are committed to developing our organisation to meet our ambitions for our communities.For an informal conversation about the role please contact Kate Turner, Head of Library Service at #####, or 07939 988925.Library Supervisor (Job ref: BOV001)Salary: £14,991.59 pro rata’d (£27,058 per annum/ £14.02 per hour)Hours: 20.5 hours per week (see working pattern below)Location: Bovey Tracey LibraryClosing date: 9am, Monday 22 nd
April 2024Interview date: 29th April 2024 at Newton Abbot LibraryThis is a FIXED TERM Contract for a year. Working Pattern
Week 1Tuesday: 13:00 – 18:00 (5hrs)Thursday: 09:30 -17:00 (6.5hrs)Friday: 09:00 -16:00 (6hrs)Saturday: 09:30 -13:00 (3.5hrs)Total: 21 hoursAverage weekly hours: 20.5
Week 2Tuesday: 09:30 -18:00 (7.5hrs)Thursday: 09:30 -17:00 (6.5hrs)Friday: 09:00 -16:00 (6hrs)Total: 20 hours
We are looking for a confident leader to deliver innovative, high-quality services at Bovey Tracey Library.You will deliver excellent customer experience, responding to the needs of the community, working with the team and community partners to maximise our impact in Bovey Tracey.The role is also responsible for line management of staff, creating partnerships, running events, fundraising, income generation and management of the building.You will bring experience of developing effective community partnerships, excellent digital skills and an ability to deliver agreed outcomes.This is a fixed-term contract for a year.For an informal conversation about the role please contact Eleanor Moss, Service Delivery Manager, on 07971 475300 or email ##### or contact Lynn West, Centre Manager on 07976 584728 or email ##### Service Assistant (REF: OKE009)Salary: £15,955.42 pro rata’d (£23,151 per annum)Hours: 25.5 per week (see working pattern below)Location: Okehampton LibraryClosing date: 9am on Thursday 25th April 2024Interview date: 3rd May 2024 at Okehampton Library Working Pattern
Week 1Tuesday: 09:50 – 18:05 (7.25 hrs)Wednesday: 09:35 – 13:05 (3.5 hrs)Thursday: 09:45 -15:15 (5 hrs)Friday: 09:50 -18:05 (7.25 hrs)Saturday: 09:05 -13:05 (4 hrs)
Week 2Tuesday: 09:50 -18:05 (7.25 hrs)Thursday: 09:45 -15:15 (5 hrs)Friday: 09:50 -18:05 (7.25 hrs)Saturday: 08:35 -13:05 (4.5 hrs)
Also available as a job share on these hours:Customer Service Assistant 1 Job Share Average 13.5 hours per week
Week 1Tuesday: 09:50 -18:05 (7.25 hrs)Wednesday: 09:35 – 13:05 (3.5 hrs)Saturday: 09:05 -13:05 (4 hrs)
Week 2Tuesday: 09:50 -18:05 (7.25 hrs)Thursday: 09:45 -15:15 (5 hrs)
Customer Service Assistant 2 Job Share Average 12 hours per week
Week 1Thursday: 09:45 -15:15 (5 hrs)Friday: 09:50 -18:05 (7.25 hrs)
Week 2Friday: 09:50 -18:05 (7.25 hrs)Saturday: 08:35 -13:05 (4.5 hrs)
We are looking for a Customer Service Assistant to help the team at Okehampton Library deliver an excellent, friendly, proactive and responsive service to our customers, ensuring the best possible customer experience for all of those using the library. This is an exciting opportunity to help create a welcoming environment which offers a compelling experience for new library customers, whilst also sustaining use by existing customers.This is a frontline role and will involve working as part of a team of Customer Service Assistants to develop and deliver excellent services and activities and customer care on a day-to-day basis.As a Customer Service Assistant, you will be involved in planning and running activities, supporting customers frontline with queries, providing IT assistance, fundraising and promoting all that library services have to offer. If you love being creative, planning events and activities and working in a customer focused role, apply to join our team!For an informal conversation about the role please contact Carole Cornwall, Library Supervisor on 01837 52805 or email ##### Operations and Improvement Manager (Job ref: LOIM01)Salary: £18,386 pro rata’d (£36,772 per annum)Hours: 18.5 hours per week (part-time job share), Wednesday – Friday (precise work pattern TBC)Location: Hybrid working – Exeter Library and HomeClosing date: 9am, Monday 29th April 2024Interview date: Mid May (Date TBC)Do you have a passion for excellence in customer experience, a commitment to continuous service improvement and a track record of successfully leading and supporting teams through change? If so we may have a role for you at Libraries Unlimited.We are looking for an enthusiastic and resilient part-time Library Operations Improvement Manager to join our Library Service & Customer Experience team.You may have a range of experience which informs your approach to operational improvement such as customer service, training & development, team leadership, service standards, policy development, project management, data interpretation etc.Libraries Unlimited is an innovative, sustainable, high performing independent charity, which runs 54 libraries across Devon and Torbay. You will be part of team reporting to our Head of Library Service and Customer Experience within a wider leadership team.We have an ambitious vision to grow and develop our organisation, our people and our services in line with our 5 year strategy. We firmly believe that great libraries enrich lives and build communities, and we are committed to developing our organisation to meet our ambitions for our communities.For an informal conversation about this role, please contact Kate Turner (Head of Library Service and Customer Experience) on 07939 988925 or email ##### Supervisor (Job ref: TOT013)Salary: £27,058 per annum/ £14.02 per hourHours: 37 hours per week (see working pattern below)Location: Totnes LibraryClosing date: 9am, Monday 29th April 2024Interview date: Tuesday 7th May at Newton Abbot Library Working Pattern
We are looking for a confident leader to deliver innovative, high-quality services at Totnes Library and overseeing Buckfastleigh Library. You will need to be able to work with your staff team and community partners to maximise our impact in Totnes.You will deliver excellent customer experience, responding to the needs of communities, working with the team and community partners to maximise our impact.The role is also responsible for line management of staff, creating partnerships, running events and dealing with building related issues.You will bring experience of developing effective community partnerships, excellent digital skills and an ability to deliver agreed outcomes.You will have experience of working with the public in a demanding frontline customer service environment.For an informal conversation about the role please contact Eleanor Moss, Service Delivery Manager, on 07971 475300 or email ##### Supervisor (Job ref: TOR011)Salary: £16,271.36 pro rata’d (£27,058 per annum/ £14.02 per hour)Hours: 22.25 hours per week (see working pattern below)Location: Torrington LibraryClosing date: 9am, Monday 13th May 2024Interview date: 20th May 2024 at Barnstaple LibraryThis is a FIXED TERM Contract for a year. Working Pattern
Week 1Tuesday: 09:30 -18:00 (7.5hrs)Thursday: 09:30 -17:00 (6.5hrs)Friday: 09:30 -17:00 (6.5hrs)Saturday: 09:30 -13:00 (3.5hrs)Total: 24 hoursAverage weekly hours: 22.25
Week 2Tuesday: 09:30 -18:00 (7.5hrs)Thursday: 09:30 -17:00 (6.5hrs)Friday: 09:30 -17:00 (6.5hrs)Total: 20.5 hours
We are looking for a confident leader to deliver innovative, high-quality services at Torrington Library. You will need to be able to work with your staff team, active Friends Group and community partners to maximise our impact in this area of Torridge.For an informal conversation about the role please contact Jude Jeal, Centre Manager on 01271 318788 or 07984675491 or email ##### or contact Eleanor Moss, Service Delivery Manager on 07971475300 or email ##### are currently no Relief positions available.There are currently no Trustee positions available.Every library in Devon is run by paid library staff, but there are lots of volunteering opportunities for people who wish to get involved and support their local library and community.…in the unlimited potential of library services to make a positive difference to people’s lives and communities through a shared love of reading and access to high quality information and facilities.
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