Manager, Enterprise Customer Success

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Are you ready to embrace a way of working that is open, inclusive, and effective in an innovative company that simplifies the complex by supporting fleet and asset management in one powerful platform for a safe, efficient, and sustainable future.
As a leader in Teletrac Navman, you'll be at the precipice of innovation by supporting the business's strategic direction to drive performance. You will lead a team of motivated, enthusiastic, and skilled customer success managers and support some of our biggest clients and brands. Based at the office in Milton Keynes, we'll train you in product capabilities, solution options, and the art of possible, while you bring your people skills, hands-on coaching and leadership to make an impact on the Enterprise Customer Success team. You'll be actively engaged with clients driving increased use of our solutions, achieving growth targets and ultimately increasing customer satisfaction, retention and renewals.
What you'll be doing:
Leadership and Team Development: Guide, coach, and nurture the UK Enterprise Customer Success team to excel in delivering exceptional customer experiences. Utilize HR tools to mentor and grow your team, and implement development plans to foster a culture of learning and career advancement.
Strategic Planning and Team Performance. Communicate and implement regional goals, and performance metrics, crafting both immediate and long-term plans for success. Achieve critical objectives focusing on customer retention, expansion, and overall satisfaction.
Collaboration & Synergy: Actively engage with the UK & Europe Customer Success Team to lead and contribute to various strategic initiatives. Drive cross-functional cooperation to drive growth, retention, and Customer Experience.
Customer Insight and Advocacy: Leverage customer engagement data to improve service delivery and elevate the perceived value of our solutions. Serve as a primary liaison during customer meetings, handling objections, negotiations, and escalations with poise and professionalism.
Culture Champion: Encourage open dialogue, welcoming feedback, and innovative ideas for continuous enhancement. Promote and embody the company's culture and values, while being an advocate of the journey to allyship.
To excel in this role, you should have:
5+ years' experience in Customer Success or Account Management.
2+ years' experience managing, leading, and developing a team
B2B SaaS sales experience with in-person and virtual customer management skills
Ability to quickly build effective relationships with internal and external stakeholders
Ability to analyse data (Salesforce and Excel)
High level of business acumen, strategic thinking and ability to make commercial decisions.
Bonus points for:
Working knowledge of GPS systems
SAP skills
Our Commitment to You At Teletrac Navman you will have the opportunity to take on a critical role within a prestigious international SaaS company. Our work environment is built on collaboration, fostering innovation, and valuing the contributions of each team member.
We are deeply committed to the professional growth of our employees, offering a comprehensive suite of training and development opportunities. These include LinkedIn Learning, personalized coaching, and a diverse range of online courses. Your growth and success are integral to our business philosophy.
We understand that life can present various challenges, which is why we provide an Employee Assistance Program (EAP) to support our team members through different life events and concerns. Additionally, we are dedicated to giving back to the community and encourage our employees to make a positive impact through charitable fundraising and volunteer work.
Take the Next Step If you are eager to take on a pivotal role in shaping the future of customer experience, we are eager to meet you. Elevate your career and our customer experience-apply today!
Successful applicants will be living locally to Milton Keynes and have full rights to work without the requirement of sponsorship now or in the future. #LI-DL1
Teletrac Navman is a global, market leading software-as-a-service (SaaS) provider leveraging AI and machine learning to drive next generation mobile asset and fleet management. Powered by AI to turn real-time data into decisions, Teletrac Navman's specialized solutions deliver businesses with simplified, smart, predictive and actionable insights to help enhance productivity and profitability. With headquarters in Orange County CA, we have additional offices in the United States, United Kingdom, Australia, New Zealand and Mexico. For more information visit: www.teletracnavman.com.
Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company's website at www.vontier.com.
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