Manager, Digital Commerce (maternity cover)

"I FEEL LUCKY to be SURROUNDED by SUCH a GREAT TEAM. I’m not only GRATEFUL that they’ve HELPED me ACHIEVE my GOALS but also that I CAN GIVE them a PLACE WHERE THEY can ACHIEVE theirs."
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
- MICHAEL KORS -
We have an exciting opportunity for a
Manager, Digital Commerce (maternity cover)
Department overview:
Established in 2016 the Digital department has undergone rapid expansion as it strives to deliver an aggressive roadmap alongside equally aggressive revenue aspiration.
The brand is committed to delivering global revenues of €0.5bn from digital and channels over the next few years. Central to that growth is the Digital Commerce team located in London (UK), that currently manages eight localized transactional websites, servicing over 50 countries (and growing) including UK, Germany, France, Spain, Italy, Australia, Singapore, India, UAE, South Africa and more.
What You’ll Do:
The primary purpose of the role is to maximize sales and visitor conversion across all Michael Kors EMEA sites and channels via effective site merchandising, content planning and detailed analysis for your section of categories.
Working in a fast passed, international environment, the role will be hands-on with a great deal of autonomy and responsibility, and as such challenging but simultaneously rewarding.
Report Daily/Weekly against site metrics and key KPIS, ensuring actions can be taken each week to drive incremental conversion and therefore sales opportunity.
Define and implement site merchandising strategies based on collective evaluations of defined KPIs, to agreed timescales.
Complete weekly audits to ensure the highest standards of excellence and optimized performance across all sites/channels.
Effectively manage all product upload activities for the websites working with the US product team to ensure the timely flow and flow of data is delivered via the PIM tool. Track and communicate product set up status for each launch.
Proactively develop and maintain an effective working relationship with the US web merchandising team and web production teams. Ensure a clear and consistent flow of communication. Continually collaborate, share best practice and identify conversion driving opportunities. Ensure EU considerations are fully understood and considered in all global discussions and decisions.
Build close relationships with the buying team to gain a strong understanding of product strategy and contribute to preseason strategy with opportunities to drive growth.
Own and manage the e-commerce content calendar for each e-commerce site. Ensure the planner is completed in a timely manner and all changes and updates are aligned with and communicated to relevant stakeholders.
Manage and maintain critical path for delivering all MD and promotional activities. Ensure product, content and site presentation is planned and executed to a high standard.
Maximise site performance managing day-to-day activities and longer-term strategy ideating and propose AB tests to enhance the customer journey, drive product discovery, cart additions and CVR.
Manage the creative briefs for site content including site refreshes, special projects, microsites, sales/promotions, editorial content and support with content for A/B tests.
Manage Concession and market place relationships and the Concession Co-Ordinator to ensure products are loaded and displaying on partner sites following the critical path and brand content and events are delivered in a timely manner.
Manage the cross functional management of the customer experience with a continuous review of improvement opportunities across all aspects of the user journey and user experience.
Produce in depth seasonal, post event and ad hoc analysis of all site key activities, identifying actionable insights.
Overseeing Site Merchandiser & Coordinators.
You’ll Need to Have:
4-5 years of experience in an e-com site merchandising role ideally within an international retail environment
A degree or equivalent experience in a relevant subject area
Strong analytical and numerical skills
Advanced skillset for extracting and utilising data from a web metrics tool (Ideally Adobe Omniture)
Experience managing e-com toolsets such as Reflektion (recommendation tool), Dynamic Yield, Endeca, Salesforce (desirable) an advantage.
Strong PC Skills – Advanced Excel, Word, Powerpoint.
We’d Love to See:
Collaboration
Communication
Team development
Drive Results
Entrepreneurial
Functional Skills
MK Perks:
Our purpose is to make all employees and customers #FeelGreat with Michael Kors. When you join our business, we want you to feel like a valued member of the team from Day 1. To make your journey enriching with us, we offer –
Cross-brand Discount
Exclusive Employee Sales
Paid Parental Leave
Generous Holiday Schedule and Vacation Days
Summer Fridays
Internal mobility across Capri Brands (Michael Kors, Jimmy Choo, Versace)
Hybrid working (3 days a week in the office)
Flexible working hours
Thrive Wellness Program
LifeWorks Employee Assistance Program
#FeelGreat program that include the following pillars: Connected Communities/Inspired Innovation/ Responsible Future/Meaningful Experiences
Pension Contribution
Season Loan Tickets
Enhanced Maternity and Paternity Pay
Private Health and Dental
Gym Discounts
We are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V