Management Support Executive

PA, EA & Secretarial (Administration & Office Support)
Responsibilities:• Liaise with clients and ensure that clients have a positive experience;• Prepare engagement contracts and roll over of contracts;• Ensure clients’ onboarding tasks are completed smoothly;• Be a Liaison Officer between Operations department and clients;• Keep track of clients on monthly plans and ensure renewal done before contract expiry;• Ensure that all clients’ deadlines are tracked and assist in coordinating jobs within Operations department so that clients’ deadlines are met;• Prepare and catalogue the SOPs for the Operations team;• Ensure all SOPs are updated timely;• Assist in monitoring the compliance of work are carried out to the SOPs;• Ensure clients' communication are being attended to by Operations department;• Report directly to Director of Compliance Services on jobs status and keep track of all open jobs as well as jobs billings;• Prepare management reports;• Keep track and report of department's KPIs;• Assist in the planning and executing projects related to operations department;• In charge of clients’ accounting records movements;• Liaise with all relevant departments on operational and clients’ matters;• Support the Operations team where required;• Supervise and oversee other Management Support Officers of the Company.Requirements:• Possess at least a Bachelor's Degree in Business Administration or relative field.• Proven experience as executive secretary or similar administrative role.• Excel in MS Office and ‘back-office’ software (e.g. ERP).• Understanding of office management and basic accounting procedures• Experience with basic research methods and reporting techniques.• Strong organizational and time-management skills.• Excellent communication abilities.• Integrity and confidentiality.Perks & Benefits:• Flexible work arrangement.• Comprehensive Annual leave.• Medical and hospitalisation leave.• Medical reimbursement.• Career advancement. DescriptionResponsibilities:• Liaise with clients and ensure that clients have a positive experience;• Prepare engagement contracts and roll over of contracts;• Ensure clients’ onboarding tasks are completed smoothly;• Be a Liaison Officer between Operations department and clients;• Keep track of clients on monthly plans and ensure renewal done before contract expiry;• Ensure that all clients’ deadlines are tracked and assist in coordinating jobs within Operations department so that clients’ deadlines are met;• Prepare and catalogue the SOPs for the Operations team;• Ensure all SOPs are updated timely;• Assist in monitoring the compliance of work are carried out to the SOPs;• Ensure clients' communication are being attended to by Operations department;• Report directly to Director of Compliance Services on jobs status and keep track of all open jobs as well as jobs billings;• Prepare management reports;• Keep track and report of department's KPIs;• Assist in the planning and executing projects related to operations department;• In charge of clients’ accounting records movements;• Liaise with all relevant departments on operational and clients’ matters;• Support the Operations team where required;• Supervise and oversee other Management Support Officers of the Company.Requirements:• Possess at least a Bachelor's Degree in Business Administration or relative field.• Proven experience as executive secretary or similar administrative role.• Excel in MS Office and ‘back-office’ software (e.g. ERP).• Understanding of office management and basic accounting procedures• Experience with basic research methods and reporting techniques.• Strong organizational and time-management skills.• Excellent communication abilities.• Integrity and confidentiality.Perks & Benefits:• Flexible work arrangement.• Comprehensive Annual leave.• Medical and hospitalisation leave.• Medical reimbursement.• Career advancement.CompanyMFP Cloud is a Xero Certified Partner since 2015 and is a member of the Accounting Superhero alliance with offices in Iskandar Puteri (Johor), Shah Alam and Singapore.Our team of accountants and accounting support staff are Xero Certified Advisors who are highly trained and driven individuals. Our key partners are Chartered Accountants (Malaysian Institute of Accountants) and members of the Association of Chartered Certified Accountants (ACCA, UK).We are currently looking to hire additional accounting professionals in our Iskandar Puteri office. Report this job advert
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