Maintenance Controller

Maintenance Controller
Location: Norwich
Pay Rate: £30,000 per annum
Mon-Fri 8am to 5pm
Employee Benefits
* Increased holiday entitlement with length of service.
* Long service awards.
* Recruitment incentive awards.
* Healthcare scheme.
* Cycle to work scheme.
Working Hours
* 42.5 Basic Weekly Hours.
* Monday to Friday.
Job Summary
There is a vacancy for a Maintenance Controller to work as part of the Customer Service Centre team with responsibility for providing a customer focused service controlling maintenance on a range of LGV/HGV vehicles and Trailers on varying Customer contracts. The role is based in Norwich
Main Duties and Responsibilities
* Working as part of a team the post-holder will need to work alongside colleagues of differing abilities sharing their experience and knowledge to provide customers with a high level of service delivery.
* To ensure that all incoming calls are answered as soon as is reasonably possible and in line with the service centre terms of service.
* To select suitably qualified and equipped suppliers to effect service and repairs, ensuring that the most cost-effective option is used as a first choice.
* To co-ordinate all breakdown and call handling incidents in line with any pre-determined customer SLAs and special procedures.
* To ensure that all incidents are progress-chased through to completion, keeping the customer always informed.
* To maintain individual incident records, noting all updates on R2C.
* To control the maintenance, breakdown, and accident incidents on a varied range of equipment and contracts, which are operated by both internal and external.
* Liaise with Maintenance Control Manager / Fleet Engineers / Contract Managers / Customer on all servicing and MOT requirements ensuring all services & MOT are planned and completed in-line with specific customer and manufacture requirements.
* To ensure all maintenance record are kept up to date through our supplier portal.
* Ensure all procedures are adhered to and report all incidents of non-compliance.
* To cover out of operating hours support for customer breakdowns leasing with both the customer and supplier to ensure all incident are progressed through to completion.
* To ensure that the workplace maintains a tidy and professional image.
Other duties:
* Booking in HGV vehicles for service and general maintenance
* Face-to-face trade counter reception
* Answering all incoming calls
* Raising job cards for technicians to carry out works.
* Liaising with the workshop manager to fit in emergency works.
* Processing break-down calls and ensuring works are prioritised
* Using various in-house software packages including AS400 to process everyday logs, calls, technician reports, and closing jobs on completion.
* Distributing and arranging courtesy vehicles
Please apply with your CV via the apply button
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