Luxury Client Experience Specialist

Do you have prior experience working for a luxury brand either within a sales support, customer service or administrative role?

Would you like to join a dynamic and customer-centric company committed to providing exceptional products and services within the luxury clothing sector?

Do you enjoy outdoor sports?

Can you demonstrate knowledge and experience of using NetSuite?

About the Opportunity

We are currently seeking a dedicated and experienced Luxury Client Experience Specialist to join our clients UK team in Cambuslang. As a Luxury Client Experience Specialist, you will play a pivotal role in delivering outstanding customer support to our clientele. This role requires a passion for luxury products, exceptional communication skills, and a commitment to exceeding customer expectations.

• Provide personalised and attentive customer service to clients through various channels including phone and email.
• Handle inquiries, resolve issues, and provide product information with a focus on building strong customer relationships.
• Proactively anticipate customer needs and provide tailored solutions to enhance the overall client experience
• Collaborate with cross-functional teams including sales, marketing, and operations to ensure seamless customer interactions and resolution of inquiries.
• Maintain accurate records of customer interactions and transactions using our CRM system
• Assist with order processing, shipment tracking, and after-sales support to ensure timely delivery and customer satisfaction.
• Act as a brand ambassador by upholding the company's values and promoting our luxury products and services.
• Stay informed about industry trends, product updates, and competitor offerings to provide informed recommendations to customers.

About you

• Previous experience in a customer service role within the luxury or premium goods industry is essential.
• Excellent communication skills, both verbal and written, with a professional and polished manner.
• Strong interpersonal skills with the ability to build rapport and establish trust with clients.
• Problem-solving abilities with a proactive and solution-oriented approach to customer inquiries.
• Detail-oriented with the ability to multitask and prioritise in a fast-paced environment.

How to apply or find out more?

If you would like to be considered for this role, please don't hesitate to contact Kirsty on (phone number removed) or simply submit your CV by hitting the apply button

Conversations and interviews will be dealt with in the strictest of confidence