Luggage Porter

London Bridge Hotel is currently looking for an enthusiastic and engaging Luggage Porter to join our Concierge Team.
London Bridge Hotel is a beautiful and unique, four-star boutique property based in the heart of London. Its prime position next to The Shard, London Bridge station, Borough Market and the Square Mile makes it convenient for city guests and business travellers alike.
Why work as Luggage Porter for us at London Bridge Hotel?
Salary Review after passing probationary period
50% staff discounts on F&B and a staff rate for friends and family
Regular and ongoing training
Reward Scheme
Annual inflationary pay increases
Day off on your birthday
Free meals while on duty
Free Access to Gym
Free laundry and dry cleaning of uniforms
Recommend friend scheme worth up to £400
Annual staff party
Youll be treated as an important and valued member of our hotel team
Theres plenty of opportunity for promotions and internal progression
As a Luggage Porter at London Bridge Hotel, you will:
To attend promptly and courteously to guests at all times in order to make them feel welcome
To ensure customer satisfaction by giving a polite and efficient service
Transport guests luggage to and from their rooms carefully and promptly, and to store safely in the luggage room when requested
Issuing the correct receipts and maintaining luggage record book
To efficiently and courteously room guests in accordance with the hotel standard and explain ALL room equipment and operating functions
To ensure every effort is made to meet guest needs, with all comments and complaints being actioned following procedures laid down by the Hotel and Company policies and procedures
To assist guests with any taxi requests
To ensure desks are stocked with pens and brochures and hotel stationary
To run departmental errands as instructed by superiors. Ensure outside of hotel is clean and swept and window ledges are free from discarded rubbish/cigarettes/bottles/cans etc.
To deliver mail, messages, faxes, packages to rooms
Accepting courier items on behalf of guests and recording items for guest signature
To work alongside reception and carry their instructions i.e. room moves
To be able to answer the telephone in accordance with hotels standards
To ensure a high level of security is maintained at all times
To ensure all Public areas and the front of house are kept to the highest standards of maintenance and cleanliness and are made as welcoming as possible
To develop a local knowledge of the surrounding areas so as to be competent enough to recommend places of interest and to dine
Be familiar with hotels facilities: conference rooms, restaurant, bars, gym etc.
To provide/receive efficient handover
To cover night duties when required (on occasion only)
Personal Specification: Positive attitude and good communication skills Previous experience in a customer-focused industry Commitment to delivering a high level of customer service Ability to work as part of a team

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