London Underground Jobs – Communications Manager

Job Description:
This role is accountable for the delivery of innovative, best practice channels and campaigns that aid effective decision-making, drive employee engagement and improve overall business performance using customer insights and feedback.
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Job Responsibilities:
Support in building the TfL internal brand to create and maintain a strong and coherent internal visual identity and tone of voice to be used across the organisation
Support the Head of Employee Communications/Senior Communications Manager in developing and delivering employee engagement and communication plans in response to business needs and change programmes
Track and measure effective communication activity to ensure campaigns and channels are fit for purpose and meeting business objectives
Design, create plans for and lead the implementation of pan-TfL employee communications and engagement programmes and campaigns, managing the processes, interfaces and hand-offs for delivery across all parts of the organisation, ensuring standards are applied
Manage and develop innovative communication channels, both online and offline, and with a particular focus on evolving digital platforms in line with industry best practice
Responsible for creating and implementing employee communication plans and campaigns that ensure the effective, timely and two-way flow of information across the business to drive behaviour change and engagement with the TfL priorities
Contribute to the development and support delivery of the TfL Editorial Strategy and tone-of-voice guidelines
There may be a requirement to participate in an on call roster, depending on business needs
Set and share best practice with colleagues and stakeholders across the function
Job Requirements:
Proven track record of creating and deploying employee communications and engagement channels, programmes and campaigns with a measurable positive impact on employee engagement and business performance
Able to identify communication issues and solve problems using sound judgement and analysis, providing practical and pro-active communications guidance and support
Coaching and mentoring – peer to peer and developmental
Significant knowledge of effective communications and engagement strategies and techniques across the full range of face-to-face, digital (including social media), print and broadcast communication channels
Communication skills – highly effective written and presentation skills, internal communications planning, digital channel delivery, expert with industry standard software systems
Culturally aware, with an understanding of complex organisations and an appreciation for business, operational and customer issues
Project management
Experience of implementing communications strategy in large organisations within a complex an highly unionised environment
Experience of running communications projects and campaigns in customer-facing environments and across the full range of media (in particular face-to-face and social media), with measurable positive impact and return on investment
Experience of creating & delivering creative communication solutions and campaigns to drive engagement
Job Details:
Company:TFL
Vacancy Type:Full Time
Job Location:London, England, United Kingdom
Application Deadline: N/A
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