Logistics Customer Service Advisor

*Role Profile – Logistics Advisor*

Do you have the following skills, experience and drive to succeed in this role Find out below.

*Purpose:*

At the forefront of our industry-leading vehicle recycling process, the Customer Service & Logistics team is responsible for arranging the collection of vehicles to be brought back to one of our hubs for processing. You will be working with us at our rapidly expanding Poole site, based in Parkstone.

*Salary:* £22,500

*Working Hours:* 37.5hrs

*Location: *Poole Site

*Reporting to: *Logistics Team Leader

*Duties & Responsibilities:*
* Playing a key role in sourcing vehicles for our auction platform and recycled parts network
* Confident in negotiation skills with the ability to clearly communicate technical details simply and clearly to customers over the telephone
* Ability to quickly build rapport and deliver exceptional customer service to a diverse customer base.
* Receiving inbound and outbound calls from customers
* Raising invoices and taking payments.
* Generating vehicle quotations as requested.
* Adhering to SLAs, ensuring customers are contacted in a timely manner.
* Liaising with garages and body shops regarding insurance vehicle collections.
* Liaising with insurance companies when vehicles have been deemed a total loss and still have outstanding HPI errors i.e. Finance & Theft markers.
* Adhering to ISO Standards.
* Communicate with other internal departments to ensure smooth operations company-wide.

*Experience & Essential Qualities:*
* Exceptional customer service skills
* Excellent interpersonal and communication skills via all mediums
* Active listener
* Must be confident in multitasking
* Administration, numeracy, and IT skills, with meticulous attention to detail
* Experience using Microsoft Suite – Excel, Outlook, Word
* Ability to effectively organise, prioritise workload, and to achieve internal and external deadlines.
* Knowledge of vehicles is highly desirable but not essential as training will be given.
* Adaptable to continuous improvement in processes and systems.

*Benefits:* Discounted petrol & staff discount on parts.

After Probation Period: Health Cash Plan with Health Shield, Critical Illness cover with Unum, Death in Service, Family Day, Community Volunteer Day.

Additional holiday after 3 years’ service and pension contribution increases after 5 years.

Job Types: Full-time, Permanent

Pay: £22,500.00 per year

Benefits:
* Casual dress
* Employee discount
* Employee mentoring programme
* Health & wellbeing programme
* Referral programme
* Store discount
* Transport links
Schedule:
* Monday to Friday

Application question(s):
* Do you have a passion for vehicles and/or transportation? Please specify.

Work Location: In person

Reference ID: CTLPL26042024