Logistics Coordinator

Job Description
Pharma company
Customer Service Agent
North West London - 3 days a week on site
Verbatim Pharma are hiring for a pharma company based in North West London who are looking to hire a Customer Service Agent.
This is a role that is office based 3 days a week.
Key duties include:
Process and manage accurately enquiries, quotes, sales orders, invoices.
consolidate shipments, issue picking lists and dispatch notes. Collect proof of deliveries.
Follow the customers’ orders from start to finish, while keeping customer updated.
Meet Key Performance Indicators (KPI) in line with the company strategy.
Generate PO to suppliers for easy to source items
Work closely and support the Sales Account Managers. Provide regular updates and discuss important matters.
Provide proactive communication to key internal stakeholders (Sales, Regulatory, Warehouse, Finance, Procurement etc) to ensure smooth process of the customer service operation.
Arrange, with support from the logistics function, shipment of orders respecting temperature requirements for the medicines. Ensure the correct Incoterms are applied.
Prepare export documentation. Monitor progress as necessary
Develop relationships with assigned customers and assist the Sales team in achieving the sales objectives by processing customer accounts
Comply with electronic filing as per procedures and SOPs
Handle customer complaints promptly, escalate internally, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Liaise with the relevant stakeholders
#J-18808-Ljbffr