Litigation Officer

A fantastic opportunity has come available for a Litigation Officer to join our clients team within Ipswich, Suffolk. This role is a fantastic opportunity to join a European leader in their field. You will benefit from fantastic management, supportive team, career progression opportunities and benefits such as: 27 days holiday + BH, career progression opportunities, qualifications funded, regular events, on site counsellor, recognition scheme and much more.

This role's purpose is to proactively accounts that are in serious arrears going through Litigation, by ensuring that on a day-to-day basis you will communicate with customers primarily by receiving incoming and making outgoing calls to understand their circumstances.

Although accounts will be going through Litigation treating customers fairly is at the forefront, therefore working with customers to analyse their documentation including bank statements and income and expenditure forms to ascertain potential solutions for the customer and respond appropriately.

Duties:

• Manage a case load of accounts through the litigation process
• Understand the terms and conditions of a loan so that they may be clearly explained to, and met by, the borrower
• Ensure information relating to borrowers and their loans is current and accurately recorded on inhouse systems
• Ensure that customers are correctly informed of payments due, and that the collection of the required payment is made accurately and in accordance with BACS rules and those that are subject to a Court Order
• Report problem issues accurately, proactively and in a timely and professional manner, making recommendations as necessary and expressing balanced and technical opinions
• Manage any arrears and associated risks with borrowers to re-establish the loan to a performing basis, including taking inbound and making outbound calls from customers in arrears, analysis of customer information to understand what the best outcome is for their circumstances, drafting referrals to Team Leaders, Managers or Clients in accordance with mandate levels

Requirements:

This role is very unique, and there is not a 'one size' fits all but a combination or a candidate with some of the below skills are what we are looking for:

• Legal Degree - Desirable
• Previous litigation experience - Desirable
• Financial services/loan experience - Desirable
• Experience with arrears and debt collection/recoveries

To discuss more, contact one of our consultants today or apply below to discuss.