Litigated Credit Hire Claims Handler

Join our exceptional team as an
Experienced Credit Hire Handler ! In this role, you’ll have a unique opportunity to investigate complex litigated credit hire claims from both tactical and strategic perspectives.
As a File Handler, you’ll conduct intricate and technical investigations on claims submitted by specific opponents. These claims typically fall within the £25,000 value range.
This role offers a fantastic chance to gain further experience in credit hire claims, with a focus on successfully repudiating such claims.
Compensation & Benefits:
Salary: To be discussed upon application.
Hybrid Working: Enjoy the flexibility of working remotely most days, with a minimum of 1 day per week in the office.
Additional Benefits: Private medical insurance, permanent health insurance, critical illness cover, Health Care Cash Plan, and more.
Generous Holiday Allowance: 25 days plus 8 bank holidays, with the option to buy or sell 3 additional days.
Long-Term Service Rewards: Holidays increase to 26 days after 5 years and 27 days after 10 years of service.
Employee Well-Being: Death In Service coverage after 1 year, Employer Pension Contribution, and various schemes (Cycle to Work, Tech, Season Ticket Loan, Gym Flex).
Key Accountabilities
Handle a caseload of DA credit hire and injury files under the supervision of your Team Leader.
Receive instructions at the point of litigation and manage RTA claims through to conclusion, including court hearings.
Review and analyse files in alignment with client guidelines.
Maintain strong client relationships, ensuring their needs remain central to decision-making.
Formulate initial strategies for approval by the Team Leader.
Conduct legal research.
Negotiate with third-party solicitors via telephone.
Liaise with insured parties and insurers.
Accurately execute ‘actions’ as per the Case Management System task list.
Working Hours
Enjoy a
35-hour workweek
from
9am to 5pm , Monday to Friday, with a
relaxing 1-hour lunch break .
Your primary location will be our
office in Newcastle, Grey Street , where you’ll spend
1 day a week . The remaining
4 days
offer the flexibility of working comfortably from home.
This balanced schedule ensures both productivity and work-life harmony.
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
We are connected
We are Dynamic
We are Innovative
We succeed together