Licensing & Compliance Officer/Administrator x2

Temporary Licensing & Compliance Officer/Administrator x2
Reference no: Leeds 0008 CE9A / 1
Pay rate: £13.69 per hour PAYE
Hours per week: 37 Monday – Friday, normal working hours
This opening assignment is for 3 months
City: LEEDS
Enhanced DBS required for this role
Office based role
The Taxi & Private Hire Licensing Section is responsible for the licensing, inspection and supervision of taxis and private hire drivers and their vehicles. This includes processing applications for operators and drivers, testing drivers and vehicles, and enforcing compliance on the street. The Licensing & Compliance Officer provides a face to face counter service to process taxi and private hire driver applications.
Key responsibilities:
Deal with and resolve most enquiries on a drop in or appointment basis, at a counter or in a meet and greet (floor walking) environment. Provide a welcoming approach and maintain a polite and professional service.
Responsible for processing new licence applications or the renewal of licences and Permits.
Handle, process and balance cash and cheques received while processing licence applications and issue receipts.
Deal with telephone enquiries and respond to emails and letters from the public, trade, outside agencies and other Council departments.
Communicate effectively with internal and external customers and colleagues in relation to work undertaken & be well informed on all current policy and conditions.
Ensure effective, timely and efficient input to the licensing system to maintain accurate records and track progress of work.
Undertake appropriate checks in accordance with the ‘fit and proper’ and safeguarding procedures and guidelines, including criminal record checks via the Disclosure & Barring Service (DBS), to ensure accurate application submissions are made.
Use IT applications and information systems effectively to deliver tasks.
Follow work instructions/ procedures to ensure that clients receive a consistently high standard of service.
NB: Please feel free to apply to us direct via ##### by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
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