Liaison Officer Liaison Officer

Our client is a leader within the built environment, working on multi-million projects throughout the UK.
To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise.
Ensure that HSE & Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times.
Assist in the monitoring, evaluation and control of service performance.
Resolve any escalated complaints and ensure that an effective Complaints and Customer Care Procedure are in place.
Carry out product training with residents as appropriate.
Work closely with the wider team to ensure that contract requirements and Key Performance Indicators are achieved.
Maintain effective working relationship with the Call Centre team ensuring that Customer Service is delivered at all times.
Monitor and record all complaints of alleged damage to residents property or personal belongings, proactively investigating and resolving any concerns, ensuring complaints and proposed solutions are communicated to the management team.
T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages.
Team player, but also comfortable working alone.
A valid driving licence.
Experience of Housing and/or Planned Maintenance desirable,
Some flexibility of working hours may be required (evening meetings).
Competitive salary + car allowance