Level 3 Business Administration- Willows Health Medical Practice

Medical Receptionist Apprentice
Willows Health is the largest primary care provider in Leicestershire with over 63, 000 patients across 11 sites, with caring for the health of our patients being at the forefront of what we do. We have recently been rated Outstanding by CQC for our responsiveness in care and shortlisted for PCN General Practice Awards Committee in 2022.
What you will do in your working day
Ensuring our services are delivered in a coordinated and efficient manner
To work with other receptionists and healthcare professionals to provide a first-class service to our patients. Provide the first point of contact for patients and other stakeholders/visitors (either face to face or on the telephone) and provide administrative support
Handling telephone and face to face requests for appointments and making the appointments on the computerised appointments system
Booking in patients when they arrive at the surgery
Receiving and checking repeat prescription requests. Printing repeat prescriptions
Calling patients to arrange for routine appointments, e.g. for immunisations, asthma checks, diabetes checks etc
Registering new patients and removing patients who have left on the computerized record system
Photocopying, scanning and filing of paper records
Assisting the Practice Manager to achieve targets and deadlines set by the Practice
Liaising with the Practice Manager regarding any incidents or complaints and follow any action as directed
Ensuring Policies/Procedures are in place and staffs are aware of their location
The training you will be getting
You will be working towards a Level 3 Business Administration standard delivered by Heart of England Training
You may also be working towards Level 2 maths and English functional skills if required
What to expect at the end of your apprenticeship
We would hope that the successful candidate would stay within the company and progress, depending on availability
For more information, and to apply- please click here.
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