Level 2 Application Support Engineer

Job DescriptionLevel 2 Application Support EngineerPlace of work: Sheffield, UK / Duration: Permanent / Hours of work: Monday to Friday – office hours.What will you be doing:Responsible for troubleshooting and resolving application issues and related technologies for Auxilion and external Clients.You will provide high quality technical support and customer assistance with a high level of accurate diagnosis and resolution.This role requires experience as a power platform engineer or similar role and in developing Power Apps, Power Automate flows and Power BI dashboards.If you're passionate about technology and adept at troubleshooting complex systems and want to gain experience on wide range of technologies this is the role for you.This role involves the following:Serve as the main point of contact for clients regarding technical inquiries, issues, and escalations related to Power Platform applications.Provide level 2 support through effective troubleshooting and resolution to ensure minimal downtime and optimal performance.Create and maintain comprehensive documentation, including technical specifications, user guides, and troubleshooting procedures, to facilitate knowledge transfer and ensure adherence to best practices.Assist to customise Power Platform solutions, including Power Apps, Power Automate, and Power BI.Collaborate with business stakeholders to understand requirements and perform enhancements to existing applications and systems.Gain knowledge of business logic within the application stack to identify and address bottlenecks.Stay up to date with the latest trends, developments, and best practices in Microsoft Power Platform technologies. Leverage this knowledge to recommend and implement enhancements and optimizations to existing applications.What experience will you have :1 years experience as power platform engineer or similar role.Proficiency in developing and supporting Power Apps, Power Automate flows and Power BI dashboards.Strong understanding of data modelling and integration concepts within the Power Platform.Familiarity with Microsoft 365 and Dynamics 365 integration points.Excellent customer service and communication skills.DesirableRelevant certifications such as Microsoft Certified: Power Platform Fundamentals or Microsoft Certified: Power Platform App Maker would be advantageous.Experience with Microsoft Azure services, particularly Azure Active Directory, Azure SQL Database, and Azure Logic AppsKnowledge and expertise in ITIL service support.Incident, Problem, Change and Release management.Experience of supporting business applications.Business Competencies:Strong troubleshooting and problem-solving skills.Excellent communication and customer service skills.Ability to work collaboratively in a team environment.Solution orientated.Attention to detail.Ability to influence business stakeholders.Excellent oral and written communicator.Organised and proactive mindset.Our Company, Auxilion – About Us Work matters. It’s where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey.Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
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