Lettings Co-ordinator

Job Description
Overview
At D&G the Lettings Coordinator will play a vital role in the smooth running of the Lettings department, carrying out key administration tasks which allow our Lettings Director to focus on business development and generating revenue. It is imperative that the Lettings Coordinators is working to ensure that D&G’s high standards for customer experience are maintained and that we are working as efficiently as possible. More than that the Lettings Coordinators is the cultural lifeblood of the agency – helping to motivate everyone throughout the week, celebrating successes and helping solve problems. It’s a special role for bright, enthusiastic, organised people who like lots of variety in their working life.
Responsibilities
Quality control of all administrative processes in the Lettings Department
Ensure office is always well-presented and running smoothly
Professionally welcome anyone entering the office
Answering and directing telephone calls
Prepare accurate correspondence for valuations, instructions, offers and move ins
Create and order property marketing materials
Arrange necessary Safety Checks (eg. EPC, EICRs)
Deal progression
Coordinate the service and valuation diary for the Lettings Director
Liaise with external partners and process invoices
Maintain company database at all times
Key handling
Provide general administrative support to the Lettings Director to help build the lettings business
Requirements:
Excellent communication skills
Unwavering attention to detail
Focused on customer experience
Ability to respond quickly to urgent requests
Proven time management and prioritising skills; being able to balance many different demands and priorities at once
Positive attitude
Well-presented
Calm and unflappable approach
Able to work with people at all levels and provide upwards feedback
Some lettings knowledge (desirable)