Lending Manager

We are currently seeking an experienced Lending Manager to join our Relationship Management Team in London. The role will be to support the end-to end lending processes though the customer journey, from onboarding through to loan completion.
Please note...This is a London based role that will require you to be in our office 2-3 days a week.
Key Responsibilities
Manage the pipeline and diary, taking responsibility for ensuring the smoothest of customer journeys
and communicating effectively throughout
Supporting Lending Directors with the writing of credit reports (including detailed financial analysis) to develop appropriate solutions
Liaising with brokers regarding our customers, obtaining quotes and dealing with queries
Liaising with LHV’s solicitors, maintaining good working relationships and working collaboratively to deliver a good service for our customers
Supporting prospective customers with the LHV onboarding process. This will include capturing all the Know Your Business (KYB) and Know Your Customer (KYC) information.
Establishing a strong working relationship with the Credit team and other internal departments.
Monitor account portfolios, supporting the Lending Director in managing the overall credit risks and any irregular performance in line with the Credit Policy
Drive the lending pipeline in a timely and effective way, working collaboratively with the wider team
Retaining clients by dealing with day to day enquiries and maintaining a strong commercial approach to the portfolio
Developing and maintaining strong customer relationships, driving continuous improvement with a view to building long-lasting relationships
Ensure regulatory and risk adherence at all times, ensuring positive customer outcomes are at the forefront of how you operate
Develop & promote LHV’s reputation as an active, creative lender in the SME market
Support the delivery of the strategic objectives including delivery of income, strong customer advocacy and risk metrics
Required Skills & Experience:
Proven relationship management /support experience within a Business / Commercial Bank environment
Experience of working with Brokers and other Intermediaries with access to SMEs
Knowledge and experience of either Trading Business Secured Lending or Real Estate Secured Lending
Some credit report writing skills and experience
Commercial awareness, in relation to the external competitive market but also the requirements and flexibility required of working within an SME organisation
Strong Microsoft skills – PowerPoint, Excel & Word
Excellent organisational skills and good attention to detail
Strong administration skills
Ability to manage own workload and work on own initiative
Excellent verbal and written communication skills
Numerate
Ability to maintain and develop good working relationships
Able to work effectively as part of a team
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