Leisure Team Leader

We are looking people who share our passion for customer service, accept only the best, and have the ‘can-do’ attitude that creates the positive atmosphere in our centres. As a person you’ll be engaging; always championing exemplary standards and service; and a leader capable of empowering you team.Southwark Team Leaders are responsible for ensuring each shift goes off without a hitch. As Team Leader you will be developed so you can provide management coverage across all aspects of the centre, jumping in wherever needed and ensuring customers are happy. You’ll also ensure team members are deployed to the right places, and that they're clearly communicated with on a regular basis.The position of Team Leader really gives you the opportunity to learn all aspects of the business in preparation for your next career step. We can supply training and development to help build your skills in leisure and management so you are ready for the next step in your career. About Southwark
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do. About You:To be successful as a Team Leader, you will need previous experience in the leisure, fitness, or hospitality and service industries; along with excellent communication and people skills, and a "can-do" attitude - nothing is too much trouble for you! You'll need to have passed a National Pool Lifeguard Qualification,
You'll need to have the ability to pass a National pool plant qualification , and we can support you with this. Other responsibilities of this role include (but are not limited to):- Act as Duty Manager as-and-when required- Ensuring a welcoming front of house presence is delivered at all times- Assuming responsibility for centre operations on a shift rotation basis, including key holding, opening and/or closing the centre- Coordinating the efficient and effective deployment of the team- Undertaking Reception, pool supervision and /or membership sales, as required- Assisting in the development and management of a well-balanced activity and event programmeRecruitment timetable Interview Date: W/C 13/05/#####
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This
is
demonstrated
through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black,
Asian
and ethnic minority communities to increase representation at senior management level in the Council.
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