Legal Helpline Paralegal

One of the UK's largest and foremost law firms is currently looking to recruit Legal Helpline Paralegal for the contact centre at their Sheffield Head Office. You would provide chargeable general and preliminary legal support on any UK jurisdiction commercial or personal legal matter via the telephone, delivering exemplary service in every interaction on behalf of clients.
Offering a salary circa £25,000 plus excellent benefits including pension scheme, childcare vouchers, and discounted gym membership, this is a fantastic opportunity to join one of the most respected law firms in the UK, recently ranked in the Best Workplaces for Wellbeing for Large Organisations 2023.
Full-time permanent role, hybrid working. If you have an LLB / LPC / GDL or ILEX qualification and are looking for ways to develop your legal knowledge and expertise in a new role read on.
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The Role
As part of small and select team, you will be the first point of contact for clients, providing them with general and preliminary legal advice. The role is diverse; no call is the same and will require you to bring together all aspects of your legal knowledge to offer the highest quality client care.
You'll be fully supported to put the knowledge you've gained during your studies into practice. There are excellent opportunities for progression both within the Legal Helpline as well as across the wider business. If you are hardworking, dedicated to excellent client care and want to be part of a friendly team, this could be the role for you.
You'll need to be flexible with your time and be prepared to work outside of core working hours. In order to ensure clients can reach the team at any times of the day, the Legal Helpline is open 24 hours a day, although the majority of the shifts fall between the hours of 7am and 9pm.
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The Candidate
LLB/LPC/GDL or ILEX qualification is essential. You will be passionate about customer service and helping others, articulate, have an excellent telephone manner, good IT skills as well as the ability to quickly adapt to new processes and procedures. Given the nature of the role, you should expect to have to be flexible in order to take responsibility for an exceptional client experience and must be able to display empathy and kindness at all times.
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The Package
Salary circa £25,000 with the following benefits…
- A huge number of well-being initiatives to encourage positive mental health both in and out of the workplace
- Flexible working options to make sure that you're fully supported to work the way that best suits you
- Westfield health membership, offering discounted leisure and travel and refunds on medical services
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The Company
The business you'll be working for is one of the largest law firms in the UK, operating out of 14 UK offices with over 2,500 members of staff. They are proud of their values and offer a huge number of well-being initiatives to encourage positive mental health both in and out of the workplace.
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Interested? If you think you're right for this Legal Helpline Paralegal role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews.
INDMP
Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.