Legal Advisor

The company My client is a leading well-being advisor and specialist. They take pride in offering the most comprehensive employee assistance programme available in today's market, dedicated to enhancing the wellbeing of employees. They provide clinical expertise and 24/7 support services to 13 million employees and their families across the UK and Ireland.The Role:As a Legal Advisor, you will be responsible for providing comprehensive and legally compliant advice to clients across various mediums, including telephone and email. Your role will involve addressing inquiries spanning a wide range of legal and financial matters while ensuring the emotional support needs of clients are met.Day to Day Responsibilities:Provide timely legal and financial information to clients adhering to set SLAs and KPIsManage incoming calls efficiently, either resolving cases independently or distributing them among team membersConduct research and engage in self-learning to enhance expertise in relevant areasHandle diverse client issues with empathy, especially those in distressDemonstrate a general understanding of legal and financial domains including but not limited to Family Law, Commercial Law, Criminal Law, and Consumer LawUphold a standard of excellent customer service in all interactions What You Bring to the Team:Proficiency in various legal and financial mattersCapacity to prioritize tasks and work independently or collaboratively within a teamStrong verbal and written communication skillsDedication to providing exceptional customer service and assisting individualsOpen-minded, enthusiastic, and non-judgmental approachComfortability with telephony and IT systems Shift Patterns:Monday: 9am - 5pmTuesday: 9am - 5pmWednesday: 12pm - 8pmThursday: 1pm - 9pmFriday: 9am - 5pm Please note that this is an office based role and will require you in the office 5 days per week.P46898CHINDMANJ
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