Leasehold Property Manager

Hyperion Partners are working with a leading housing association committed to providing high-quality social housing to communities, is currently seeking a skilled and dedicated Leasehold Manager to join their team in London.Responsibilities:Leasehold Management:
* Oversee a portfolio of leasehold properties, ensuring compliance with lease terms, statutory requirements, and company policies.
* Respond promptly and professionally to leaseholders' inquiries, providing guidance on leasehold matters, service charges, repairs, and other relevant issues.
* Manage the process of lease extensions, lease transfers, and other leasehold-related transactions, ensuring accuracy and adherence to legal requirements.
* Maintain accurate and up-to-date records of leasehold properties, including lease agreements, correspondence, and key leaseholder information.Service Charge Management:
* Administer service charges for leasehold properties, including budgeting, invoicing, collection, and reconciliation.
* Prepare and distribute service charge statements, ensuring transparency and accuracy in line with lease agreements and regulatory guidelines.
* Liaise with leaseholders, contractors, and internal departments to address any service charge-related queries, disputes, or concerns.Compliance and Legal Matters:
* Stay up to date with relevant legislation, regulations, and best practices pertaining to leasehold management and service charges.
* Ensure compliance with statutory obligations, such as Section 20 consultation, Right to Manage, and other relevant legislation.
* Collaborate with legal advisors and external stakeholders to resolve leasehold disputes, including attending tribunals or court hearings when necessary.Stakeholder Engagement:
* Foster positive relationships with leaseholders, addressing their concerns, providing information, and facilitating effective communication channels.
* Collaborate with internal teams, including property management, finance, and repairs, to deliver excellent service and maintain high levels of customer satisfaction.
* Represent the organization in meetings with leaseholder associations, resident committees, and external agencies, promoting open dialogue and constructive relationships.Qualifications and Skills:
* Previous experience in a leasehold management role within the social housing sector or a related field.
* Knowledge of leasehold legislation, service charge management, and relevant housing regulations.
* Strong understanding of leasehold agreements, lease interpretation, and the rights and responsibilities of leaseholders and landlords.
* Excellent communication skills, both written and verbal, with the ability to engage and interact effectively with a diverse range of stakeholders.
* Strong organizational skills, attention to detail, and the ability to manage multiple priorities and deadlines.
* Proficiency in using relevant software applications, databases, and CRM systems.
* A customer-focused approach, with the ability to handle and resolve complex leasehold issues with empathy and professionalism
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