Learning Partner Support Officer

Location
Leicester - Office Based for 6 months Probation
Vacancy Type
Fixed Term/Full Time
Application Deadline
Friday, May 3, 2024
Job Summary
Note: This is a 12 month fixed-term role to cover a team member on a projectWe are currently looking for a Learning Partner Support Officer on a 12-month fixed term basis.As a member of our fun, friendly and fast-paced team, you will use your excellent communication skills, attention to detail and an attitude to succeed, to support a huge range of people from across the world.What you will be doing:Communicating with enquiring customers, answering product and service questions and troubleshooting where necessary.Maintaining Learning Partner records for selected staff roles.Ensuring access to NEBOSH Course Provider Interface (CPI).Processing payments and refunds for selected services (enrolment, de-registrations and exam cancellations).Processing reasonable adjustment requests.Processing learner transfer requests.Accurate processing of examination requests.Preparation and monitoring of examination schedule planner to ensure monitoring of examinations throughout the process.Checking data input in a timely manner before sending to third party suppliers.Ensuring all data is available to the published examination timetable for learners to access their examinations or examination packs to be despatched.Registering Learners when Learning Partner is unable to do so.Monitoring receipt of examination pack at examination venues and preparing digital packs where not received.Keeping accurate records and documentation of pre assessment processes that will be used by other teams to complete the assessment process.About You:Our ideal candidate will have the following experience, but it is more important to us that our team members have the right attitude, so we are willing to train if you are willing to learn.Experience in processing high volumes of data accuratelyExperience of dealing with customer enquiries using multiple platforms including social media and web chatExperience of building and maintaining relationships with our customers via, email and digital platforms and telephoneWorking on your own and as a team to meet key deadlinesFlexible approach to work Adaptable to changeExperience in working in a fast-paced environment with daily deadlines and peak periodsExcellent IT skills, including Word, Excel, OutlookKey skills and attributes for the job:Attention to detail to ensure accuracyAbility to use initiative to find solutions to a problemTakes ownership of enquiries to resolutionAbility to prioritise workload and has a calm manner during busy periodsListens to the customer to identify their needs to find the best solution/resolutionAbility to follow work instructions and look for continuous improvements in how we do thingsSelf-motivatedConfident telephone manner and able to respond positively during difficult conversationsSalary:£25,311.56 per annum.Benefits:Company Pension (10% employer)Enhanced holidays (25 days raising to 33 days with service)Health Care Cash PlanPrivate Medical3 x salary Death in ServiceDiscounted Gym membershipCycle schemeHoliday Buying scheme Extensive discounts and exclusive offersFree parking
Job Profile
Job Profile document
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