Learning & Development Officer

**MUST BE ABLE TO COMMUTE TO HORWICH, BOLTON AS THIS IS AN OFFICE BASED ROLE**Are you ready to take your career to the next level with a thriving company experiencing continuous growth? We're seeking a First Charge Mortgage Adviser to join our team.If you thrive in a dynamic office environment and have a passion for delivering exceptional customer service, we want to hear from you!This is an office-based role, and you must be able to commute to be considered. Please only apply if you have a full UK working visa.Salary & Benefits that Match Your Ambition: Salary:
Enjoy a starting salary of £26,000 with the potential to increase up to £28,500 per annum
Generous perks: From rising holiday entitlement to private healthcare with Vitality Health, we've got you covered. Plus, enjoy perks like your birthday off, 'Freebie Fridays' and much much more!Overview:As our Learning & Development Officer, your primary responsibilities will encompass a diverse range of tasks crucial to the professional development and regulatory compliance within the organisation. This support extends to delivering induction, designing training modules, and ensuring adherence to FCA Regulations and Principles in training practices.Creativity and a desire for skill enhancement are essential traits, as is the ability to work independently and proactively manage your own tasks and workload. Effective communication skills are paramount, given your role’s collaborative nature and the need to interact confidently with senior stakeholders. Furthermore, your enthusiasm for nurturing talent and fostering a positive learning environment is vital, making a friendly and approachable demeanour integral to your success in inspiring others to achieve their potential. Ultimately, your role as Learning & Development officer is pivotal in ensuring employee competence, regulatory compliance, and organisational growth through effective training and development strategies. A Day in the life: Your responsibilities will include:Managing the booking and progression of all staff in examination roles Effective running of the CPD programme for all employees
Supporting the HR and Learning and Development function for inductions, writing material and training requirements
Supporting multiple areas of the business, working with key stakeholders to ensure training and competency is maintained
Ensuring ongoing compliance with FCA Regulations and Principles in relation to training and competency in a regulated environment
Continual evidenced achievement of employees attaining competency and maintaining competency
Effective delivery and support with CeMAP/R05/CeRER syllabus
This list represents the core responsibilities, yet our team members are encouraged to embrace additional duties and tasks as directed by management.About Fluent Money:At Fluent Money, we're more than just a financial services company—we're industry leaders committed to integrity, professionalism, and unparalleled customer satisfaction. Not only are we the biggest Second Charge Mortgage Broker in the UK, we also specialise in First Charge Mortgages, Equity Release, Insurance and Bridging Loans. As part of the Mortgage Advice Bureau (MAB) family since 2022, we're dedicated to excellence in everything we do.Join us and become part of a culture that values teamwork, innovation, and job satisfaction, where we empower our employees to take ownership of their work and provide them with the necessary tools and resources to excel in their roles.Our forward-thinking approach and cutting-edge technology enable us to offer seamless and personalised financial solutions, setting new standards for excellence in our industry. requirements:Proven experience of working successfully to sales targetsCurrent or recent experience of an outbound call environmentAbility to respond quickly to training and adapt to changes within the industryProven experience in outbound sales, objection handlingAble to carry out processes in a compliant mannerAble to demonstrate achievements against a wide range of competenciesExperience in a busy sales environmentCurrent or recent experience in a regulated finance companyExperience of broking/lending in the first charge marketExperience of broking/lending in the first charge marketStrong IT skills including the use of the full Microsoft packageExperience of working successfully in a team and also individuallyCeMap Level 1 (working towards Full CeMap)Experience of using bespoke softwareRole Development:
We are seeking a driven person who will have an opportunity to grow under mentorship and will see their role develop over time.
The candidate should be confident in their delivery skills and have a strong accountable work ethic.
Private Healthcare with Vitality HealthDeath in service cover12 flexible WFH days per yearFee-free Fluent products for your friends and familyRegular social and charity eventsOnsite food provision and restaurant facilities‘Freebie Fridays’ on the first Friday of every monthCycle to work schemeAccess to stimulating training & developmentIn-house leadership academy for future leadersGreat location close to transport linksFree parking onsite
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