Learning & Development Manager

Learning & Development Manager
Akkodis are currently working in partnership with a leading service provider to recruit an experienced Learning & Development Manager to join a vibrant and growing HR team within in a busy customer contact centre in the heart of Sheffield.
The Role
As the L&D Manager you will work closely with the wider HR team and Talent Acquisition to support the development and career growth of colleagues in all areas of the business. You will directly manage a team of on-site trainers to deliver all mediums of learning from online to classroom based courses.
The Responsibilities
Design, develop and integrate onboarding and transition processes.
Support colleagues transitioning to new roles across the business and joining the organisation from others with the necessary knowledge required utilising pragmatic development tools to aid key metrics and L&D outcomes.
Lead and facilitate high-quality learning events both in person and virtual delivery for all levels of employees in the organisation.
Assist with the strategic design of development programming, including large scale learning interventions, curriculum design, activities, courses, and program components.
Train, develop, coach and mentor existing team to collaborate successfully with internal stakeholders.
Work collaboratively with cross-functional teams to ide...