Learning & Development Consultant

Randalls Way, Leatherhead KT22 7TW, UK
Req #120
16 April 2024
POSITION DETAILS:
Position Title:
Learning and Development Consultant
Reports to (POSITION):
Team:
HR & Admin
Department:
HR
Grade
(If Applicable):
N/A
PURPOSE OF JOB:
(OVERALL DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION)
Working with all departments to create and develop Bytes learning and development offering and ongoing training frameworks to engage new starters and develop employees. Take Byte’s training programmes into the future with a skills first approach to drive adoption and engagement.
KEY RESPONSIBILITIES:
Working with Managers to design, deliver and facilitate training, induction, and personal development programmes for each job role within the business
To create and maintain online documentation and training solutions for a full training solution
Oversee appropriate training information and courses in the Bytes HR system with the wider team
Assist and ensure appropriate content is available for mandatory Company compliance training
Create innovative and engaging course content
INDIVIDUAL RESPONSIBILITIES:
Creating and Developing Training Programmes for our in-house systems and delivering them to our team face to face and online, creating e-learning courses as refresher training for employees
Performing on-going training and following up with further training where required
Assist in the creation of competency tests for new starters to assess levels of knowledge
Promoting awareness of new features, benefits, and changes to processes in existing systems
Hosting drop-in sessions, floor walking and offering one to one training where required
Responsible for creating and updating documentation and e-learning material to allow delivery in multiple formats
Ensuring Training documentation and course material is always updated and available
Performing health/spot checks on procedural adherence with the offer of training to rectify any failures
Regular surveys run with staff to ensure training is meeting business needs
Work with Head of HR and Career Pathways Manager on competency frameworks
WIDER TEAM NETWORK
(WHICH TEAMS WILL THE POSITION WORK WITH DIRECTLY AND WHO WILL THEY RELATE TO EXTERNALLY)
Internal
External
QUALIFICATIONS, EXPERIENCE, & SKILLS:
(
DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs)
Educational Qualifications:
Excellent written and verbal language skills essential
English Grammar & Language, Maths, and a Social Science qualification
ESSENTIAL
Professional Qualifications
CIPD or similar Training Qualification
DESIRABLE
Years of Experience
At least 3 years of experience in delivering training to users face to face
ESSENTIAL
Other Requirements
Expert knowledge in Word, Excel, and Outlook. Strong PowerPoint and other Office Tools advantageous.
Power Automate / PowerBI
Use of Authoring tools
ESSENTIAL
DESIRABLE
ESSENTIAL
(INCLUDE CORE COMPETENCIES & SKILLS REQUIRED FOR THIS POSITION BASED ON THE GRADE)
Good IT Essential Skills and Knowledge
Previous Experience in successful delivery of Training, face to face, online and via e-learning
Writing online training content and using e-learning system to create training programmes essential
Previous experience of documenting training programmes and writing training manuals / help documentation essential
Ability to engage with others and take on suggestions and ideas to develop
Organised and efficient
MEASURES & GOALS
(HOW WILL THE SUCCESS OF THE PERSON IN THIS POSITION BE MEASURED – WHAT ARE THE EXPECTED OUTPUTS)
OBJECTIVE
MEASURE
FREQUENCY
Create a training programme to allow employees to enter the business and receive basic training to perform well in their role as well as constant personal improvement
Staff retention, employee satisfaction (eNPS and internal surveys)
Review quarterly. First milestone after 1 year.
Increase awareness within Bytes of training that is available to staff
HR System reporting on take up of training offered outside of mandatory programmes
Review quarterly. First milestone at 9 months.
Pivotal role in refining the setup of the Learning Management within the Bytes HR system
Increased volume of training material accessible via the HR system
Review quarterly. First milestone at 9 months.
Successful training programme
Employee and manager engagement in the process
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