Learner Support Administrator FTC

Central YMCA is transforming. This is an exciting time to join us as we look forward toward growth and progression and focus on our purpose to advance the education, health and wellbeing of our communities. We want to create improved access to life-changing opportunities and enable everyone to achieve their potential, live a fulfilled life and contribute positively to society.What we offer30 days annual leave plus bank holidaysContributory Pension Scheme – 4% employer contributionLife InsuranceFamily Friendly PoliciesCycle to Work SchemeEmployee Assistance Programme (EAP) – a wide range of free and confidential services for you and your immediate family (including counselling sessions)Employee Discount SchemeA forward-thinking approach to EDI where individuals are encouraged to be their authentic self at work. A real opportunity to impact change in the community through your work.Our Commitment to Equality, Diversity and InclusionCentral YMCA is open to applications from all backgrounds. We are committed to championing equity, acceptance, and inclusion, and provide everyone who works with us the opportunity to reach their potential.If you require any support or reasonable adjustments during the recruitment process, please let us know and we will be happy to assist.
Contract End Date (if applicable)
#####-Sep-30 00:00
Vacancy Type
Temporary/Full Time
Hours per week
40 hours per week
Location
Hybrid/London
Salary Range
£25,000 per annum
About Us
Central YMCA is transforming. This is an exciting time to join us as we look forward toward growth and progression and focus on our purpose to advance the education, health and wellbeing of our communities. We want to create improved access to life-changing opportunities and enable everyone to achieve their potential, live a fulfilled life and contribute positively to society.What we offer30 days annual leave plus bank holidaysContributory Pension Scheme – 4% employer contributionLife InsuranceFamily Friendly PoliciesCycle to Work SchemeEmployee Assistance Programme (EAP) – a wide range of free and confidential services for you and your immediate family (including counselling sessions)Employee Discount SchemeA forward-thinking approach to EDI where individuals are encouraged to be their authentic self at work. A real opportunity to impact change in the community through your work.Our Commitment to Equality, Diversity and InclusionCentral YMCA is open to applications from all backgrounds. We are committed to championing equity, acceptance, and inclusion, and provide everyone who works with us the opportunity to reach their potential.Our doors are open to all and if you connect with our mission, vision, and values , we welcome you to come and be part of our team.If you require any support or reasonable adjustments during the recruitment process, please let us know and we will be happy to assist.
About You
The successful candidate will be able to demonstrate:- Previous experience in an administrative role.- Basic knowledge of customer relationship management (CRM) systems.- Strong communication skills and ability to provide an outstanding level of customer service.- Interest in adult education with the ability to listen and have empathy and understanding of the barriers learners face- Ability to follow procedures timely and accurately. - Excellent attention to details and able to work on deadlines.- Excellent computing skills, including Microsoft Office package.- Good interpersonal skills including ability to deal with a wide range of people in person and over the phone.- Ability to use own initiative to problem solve.This will be a varied and exciting role in a fast paced environment where no one day will be the same. This is a real opportunity to take ownership and make the role your own as well as gain an insight into education in the Fitness industry with a leading provider.
About the Role
We have an exciting opportunity for a Learner Support Administrator to join our YMCA Fit team on a full-time or part-time basis on a fixed-term contract to work until 30 September#####4. There might be an opportunity for extention or to become permanent. This is a hybrid role with some remote work available, however, you will have to attend our office at Kings Cross in Central London, when required to attend training and for team meetings. The Learner Support Administrator will be pivotal in ensuring the right information, advice and guidance is provided to support the learner’s needs across all programms within YMCAfit
You will provide administrative support to our students (such as guiding them with applications for student loans) and assist the wider teams to ensure all aspects of the course delivery is fulfilled.Our Administrators are the main point of contact for YMCAfit students outside of the classroom environment and provide advice and guidance over the phone and via email, and ensure that all students enquiries are responded to and appropriate support is provided.Central YMCA is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an appropriate level of DBS disclosure, the receipt of satisfactory references, and original ID documentation.This is a great opportunity to join the most recognisable and iconic of all global charity brands in a varied and rewarding role. If you feel you have the right skills and experience or would like to find out more about this position click apply and register today!
Job Profile
Job Profile document
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