Lead User Researcher

Lead User Researcher
Accurx
London, England, United Kingdom
19/07/#####
HealthTech
UX
Expires in:
24 days
Subscribe and find similar jobs:
At Accurx, we're on a mission to make patients healthier and healthcare staff happier.
Who are Accurx?
We’re a fast-growing health technology company which makes it easier for patients and healthcare teams to communicate.
Accurx is where conversations happen with and about patients. Our software helps doctors, nurses, pharmacists and administrators and other professionals to seamlessly connect with both patients and each other.
Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today, Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals are using our software in hospitals, pharmacies, care homes and the community.
We’re passionate about staying close to our users, which is why everyone at Accurx visits a GP practice at least twice a quarter to understand how a practice runs, the difficulties they face with technologies and how we can help.
Although we’ve initially tackled the UK healthcare system, we have big ambitions to improve healthcare systems across the world in the future. If you want to hear from some of our Accufolk about what it's like to work for us, take a look at a video from our#####2 summer conference!
User Research at Accurx
Our users are at the heart of everything we do at Accurx. By having a deep understanding of the needs of frontline NHS staff, we’ve built software that solves a real problem and is simple to use. By always placing our users at the centre of product development, we now have over 100,000 frontline NHS staff use Accurx to communicate with patients and each other every week. We need someone who can help us scale this, ensuring as a company we remain incredibly user-focused as we grow.
Quotes from our users:
“I genuinely believe you have saved a number of lives by preventing unnecessary exposure to infection...an amazing example of how response technology in the NHS should be….”
“Thank you for role modelling help & innovation in these challenging times. You are an inspiration to us all…”
“Amazing what your team is doing for the country. I hope you all realise the really significant contribution you are all making…”
Life as a Lead User Researcher at Accurx
In this role, your focus will be on managing and supporting a team of up to 6 user researchers to deliver high quality, agile user research for their product teams.
As the company continues to scale and grow into new markets, this role of supporting our user researchers to deliver outcomes that will give our end users the best outcome will play a huge part in the future of our company – in doing so, you'll hopefully have a significantly-positive lasting effect on the health & care sector.
You’ll also join our UX function that’s composed of Product Designers, User Support, and User Researchers. You will join our User Research Guild and be an integral part of the growth and expansion of our research practice at Accurx! This role will report to our VP User Experience and will be based near Old Street/Liverpool St in London with the flexibility of working from home twice a week.
In this role you will:
Manage, coach and mentor user researchers across all levels (junior to senior) to deliver high quality user research
Create a safe space for user researchers to thrive
Foster opportunities for alignment and collaboration between user researchers
Work with the user research community to evolve and scale our processes
Work closely with the VP User Experience and the product leadership team to ensure we're aligning to our strategies
Work closely with a variety of senior stakeholders across the organisation
We'd really like to hear from you, if...
You have significant experience managing other User Researchers
You have strong leadership skills and the ability to coach the team in the appropriate methods and approach required
You are experienced in a wide range of exploratory, generative and evaluative methods
You have experience improving research processes and defining best practice
You're experienced in using user insights to help shape product strategy in your team
You're mission-driven and care about positively impacting the lives of billions
You're excited by change and a fast-paced learning environment
You love solving problems, and relish in the constant challenges a startup throws your way
You're an excellent communicator with the ability to translate complex to simple, bringing your ideas to life
When you see something not working, you'll flag it and be part of the solution
£70,000 - £85,000 salary + meaningful share options
Flexible working including core hours and up to 2 days remote working per week
Generous leave policies including 28 days holiday (plus bank holidays) and enhanced parental leave
Time on the frontline - Everyone visits a GP practice at least twice a quarter to truly understand how a practice runs, the difficulties they face with technologies and how we can help.
And much more.
You're mission-driven: you care about positively impacting the lives of millions.
You’re always collaborating: you place team success over personal success and you enjoy working in an open, collaborative environment.
You demonstrate responsible ownership: when you see something not working, you'll flag it and be part of the solution
You seek continuous improvement: you’re always developing new skills and insights, while exploring ways to do things better
You’re mindful of balance: you're conscious of your own health and that of others. You think carefully about how best to focus your efforts, knowing when to push yourself to reach a goal.
We work in partnership with
Stonewall
as part of their Diversity Champions program. This is because we believe in a world where all LGBTQ+ people are free to be themselves andcan livetheirlives to the full.Inclusive workplaces have a huge part to play in making this world a reality.
We've officially been accredited as a flexible workplace by
Flexa® Careers .
Remote Working?
We offer the team the option to work from home 2 days a week. Read more about our policy
here .
Want to do a little more research before you apply?
Our
YouTube
channel is full of demos of our product, webinars we have held with our users and some clips about life at Accurx.
#J-18808-Ljbffr