Lead Service Designer

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Agile Working Options Agile Working Options Hybrid Working
JOB TITLE:
Senior Service
Designer WORKING PATTERN:
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the London office.About this opportunityWe’re looking for an experienced Service Designer to join our Conversational Banking lab and lead the Experience design squad. This is a unique opportunity to define and enhance the journeys in which we engage and build relationships with our business customers, while supporting them with the right products, tools and services to meet their needs.The services we design are crucial to supporting our customers to get the most from their online and mobile banking. It's a pivotal time as we relook at how we evolve the experience. We need someone who can work effectively with product owners, business analysts, behavioural scientists and fellow designers to take propositions from concept to reality.As a Lead Service Designer, your role will include:Working effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes and define scope.Collaborating closely within the multidisciplinary team of designers, product owners and engineers.Shaping and delivering programmes of research to ensure we are led by colleague, customer and market insight when creating or enhancing our propositions and services.Facilitating workshops and discussions with various collaborators and partners, ensuring that the business context, needs and risks are well understood and that key decisions are well-informed.Communicating with colleagues and customers to manage expectations and incorporate multiple perspectives in the definition of solutions.Researching and documenting current state services and experiences, and prototyping future state services.Leading others to make good experience design decisions, bringing the user perspective to the forefront and challenging the validity of constraints.Taking responsibility for both personal development and the development of others, helping them to succeed through coaching and mentoring.Being an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service and customer journeys.Experience in a range of research and design methods, including at least some of the following, is critical:Contextual enquiryInterviewsDiary studiesStoryboardingService safariCo-creation About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual bonus award, subject to Group performance
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!
By joining our Talent Community your profile will be visible to our recruitment teams, who are constantly looking to match outstanding talent with our current and future opportunities. Just complete the short form and we’ll be able to keep you up to date.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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