Lead Product Designer

You’ll sit alongside a passionate and talented multi-disciplinary experience design team, made up of user researchers, product designers, content designers and design operations, who are focused on creating the best digital experiences for Bupa’s customers in the UK.You’ll be responsible for designing and shaping unique, customer-centric experiences from concept to launch within one of our product squads.You’ll work collaboratively in an agile environment alongside experience design peers to create positive experiences that are easy to use and solve the needs of Bupa’s customers. Growing a healthy partnership with your product owner, you’ll be involved in the strategy to drive the product’s direction.A key member of our design leadership team, you’ll lead a group of Product Designers and provide mentorship and support to facilitate development, encourage growth and foster a culture of care and candour.What you’ll be doing:Some of your time you’ll be hands on across project work in your squad, involved in every stage of a user centred design process from Discovery to Launch.You’ll provide direction and set the standard for user experience across products and services at Bupa to improve the customer experience.You’ll mentor, coach and inspire other members of the experience design team as a people manager, helping to lead the product design discipline.As an experienced voice of the customer and a UX leader you’ll build advocacy amongst key stakeholders evangelising the principles, standards and processes of UX design.You’ll lead playbacks, design crits and other communities of practice sessions to highlight your discipline’s work, enable constructive feedback and elevate the quality of the craft.Key contributor to the design leadership team helping to grow the UX maturity across our organisation.Helping to maintain and improve the inherent pillars of our team’s culture, psychological safety, celebrating success, and learning from each other.Advocate for the adoption of the organisation’s Design System, ‘Anatomy’ and contribution to the community.Confident mediation across the demands of a business, the needs of the customer and the feasibility of the tech stack to design the right thing and design the thing right.You:You’re a product designer who’s passionate about designing great customer experiences across multiple products and services.A deep and varied UX experience and comfortable across an end to end, double diamond process. You are confident conducting research and making sense of the insight, engage in creative exploration, prototype, test and validate your ideas and deliver a final design outcome.A strong facilitator who can bring stakeholders together in a workshop, extract information and use to define a direction.A champion of the customer throughout whilst staying in touch with the business requirements.You set the standard for your peers and the organisation.Established ‘design thinker’ with empathy for user needs, a willingness to explore ideas and implement a ‘test and learn’ approach before launch.A great storyteller, capable of influencing and encouraging stakeholders and peers to adopt and buy into something that was previously unfamiliar.Accustomed to working in an FCA regulated business is a bonus.Adept in managing complexity across multiple streams of work.Knowledgeable across our toolkit that includes Figma, UserTesting.com and Progression App.A champion for accessibility who acknowledges the needs of users with different backgrounds, abilities, cultures, and environments.Significant experience of leading a high performing product design team.A motivator of teams and the ongoing progression of their craft, while identifying new ways to develop their skills to keep up with marketplace, industry and technology trends.Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.You’ll receive the following benefits and more:• 25 days holiday, increasing through length of service, with option to buy or sell• Bupa health insurance as a benefit in kind• An enhanced pension plan and life insurance• Annual performance-based bonus• Onsite gyms or local discounts where no onsite gym available• Various other benefits and online discountsWhy Bupa?We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.Information
Bupa
Job Type :
Full Time
Job Location :
Manchester, United Kingdom
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