Lead IT Delivery and Projects Manager - Leeds Centre - £55-65k DOE - Ref 852

Lead IT Delivery and Projects Manager – Leeds Centre – £55-65k DOE – Ref 852 Job Title - Service Delivery / Project Manager Salary - £55,000 to £65,000 DOE Pension: 15% (5/10) Education - Degree Calibre or commercial years Qualifications - ITIL and or a Project Delivery Qualification Industry - FS Location - Leeds, City Centre As part of an ever expanding technical function this client have identified the need for a Service Delivery Manager to be responsible for the control and delivery of external IT Service provision as well as delivering, at a 'hands on' level, IT programmes of work as part of the company's continuous improvement plan, stakeholder liaison, including pre-business case consultation, design, and solution analysis, cross functional development and systems integration projects. The role will be fully responsible and mainly focused on ensuring great service delivery from a number of Infrastructure Services suppliers but also for the delivery of the high level business case, project leadership, management, quality, and timely delivery of the project. " Third party supplier delivery of application services " Co-ordination and control of third party supplier delivery of WAN, LAN and telephony platforms " 3rd party hosted solutions " Desktop design and delivery Solution Development and Delivery " Technical direction for delivery and integration of major technical projects from definition phase through implementation to final delivery into the production environment " Applies significant knowledge of industry trends and developments to improve delivery of new services " Recognizes system deficiencies during the delivery process and liaises with technical SME's to implement effective solutions. " Creates and executes design and delivery plans and revises as appropriate to meet changing needs and requirements. " Ensures that responsible project resources are informed of the status of delivery effort owning and directing activities between technical, business staff and business change project management. " Owns the delivery lifecycle and is responsible for managing technical risks throughout the project. " Communicates and enforces standards " Performs design reviews and mentors members of the virtual team. " Manages technical resources within budget and project schedule. " Operates at company level, providing consultancy and direction to internal and external resources. " Manages supplier interaction and expectations regarding delivery effort. " Develops strong relationships with internal stakeholders " Communicates effectively with stakeholders to identify needs and evaluate alternative technical solutions. Technical Expertise " Good technical understanding of IT technologies across: - o LAN, o WAN, o SAN o Microsoft operating systems and application stacks e.g. MS server SQL databases, MS exchange email. " Has worked in a pressured environment managing teams from internal and external parties. " Delivered complex and multi work stream IT technical projects " Can keep technical and stakeholder teams well informed of changes within the organization and general corporate news. " Resolves and/or escalates issues in a timely fashion. " Understands how to communicate difficult/sensitive information tactfully. o ITIL o Higher Education qualification in IT/Management or work based experience Ideally holds a Project delivery qualification (Prince2)
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